Elaine Molawka
Stoney Creek,ON
Summary
The vast majority of my working career has been customer service oriented. I've worked with customers at restaurants, injured workers, health care professionals small businesses at WSIB, and taxpayers at CRA, from pretty much all walks of life.
I realize what people need is to feel valued, important, and cared for. They want to trust the individual they are working with. They want to know the individual looking after them is competent, and actually truly cares that their experience in the restaurant, over the phone, in the hospital - will be one of comfort and trust.
Through my three decades in various customer service based industries, I have developed a very fine tuned and perceptive understanding of clients' needs. It brings me such satisfaction and reward to see a client smile with understanding, smile in trust, smile knowing I have their best interest at heart.
My 10 years in martial arts has taught me to be the best person I can be. I am strong physically and mentally. Life has taught me strength, and humour. Not very much out there would phase me, which is particularly important, as clients need to see confidence when someone is looking after them.
Overview
43
43
years of professional experience
Work History
Tax Agent
Canada Revenue Agency
01.2022 - Current
- Streamline tax filing processes for improved efficiency and reduced errors.
- Assist taxpayers with complex tax situations, ensuring compliance with federal regulations.
- Stay up-to-date on current tax laws and regulations, providing knowledgeable advice to taxpayers.
- Provide a genuine feeling of satisfaction, understanding and contentment, knowing I have their best interest at heart, whether that be to taxpayers, co-workers, or team leaders.
- Provide amazing customer service, through genuine empathy, caring and understanding. Able to bring a light hearted, and calming and trusting sense to all my clients.
- Put 150% into all actions and interactions, showing each client they are valued, respected and the most important part of the interaction.
Cleaner
Various Independent Clients
09.2020 - 01.2022
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
Employer Account Specialist
Workplace Safety And Insurance Board
09.1988 - 12.2021
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Effectively worked very well in a team environment as well as on my own, quickly understanding the tasks of the day.
- Built trust in clients through my continued demonstrated genuine empathy, hard work, understanding of clients' needs and exceeding their expectations.
- Provided confidence and genuine empathy, caring and respect among small business, injured workers, as well as peers and Management.
- Clients understood I would give them 100% focus and attention, and would always have their interests at heart.
Server as Well as Hostess
Various Restaurants
01.1981 - 01.2006
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Sir Allan MacNab Secondary School
Hamilton, ON06.1984
Skills
- I am a very hard worker I hold a second degree black belt in taekwon-do, with an instructor's certificate Martial arts has taught me hard work, self discipline, perseverance, and to put 150% into whatever I'm doing
- I have great attention to detail I catch everything, and I am very customer service focused I watch my clients for cues on how they are feeling, and how the interaction is progressing
- I have a genuine empathy and caring for people I do everything I can to ensure the contentment, happiness, and well being for all those around me The greatest reward at the end of a work day is to know someone has been helped
- I get along with everyone I enjoy working with a team, but am perfectly able to work on my own I have a quirky and light hearted sense of humour, and I'm able to reflect this light heartedness, yet still confident part of my personality to all those around me
- I have great "life" experience, and have incredible genuine customer service skills
Accomplishments
Second Degree Black Belt, with Instructors Certificate in the martial art of Taekwon-Do
Languages
English
Native or Bilingual
Timeline
Tax Agent
Canada Revenue Agency
01.2022 - Current
Cleaner
Various Independent Clients
09.2020 - 01.2022
Employer Account Specialist
Workplace Safety And Insurance Board
09.1988 - 12.2021
Server as Well as Hostess
Various Restaurants
01.1981 - 01.2006
High School Diploma -
Sir Allan MacNab Secondary School
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