Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Ebehita Omokhodion

Summary

Proven financial advisor with an excellent reference at Ruiscito Investment Ltd, excelling in client relationship management and financial advising. Demonstrated expertise in problem-solving and critical thinking, significantly enhancing client satisfaction. Skilled in customer service, adept at active listening and effective communication, ensuring tailored customer experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Advisor

Transcom Corporation
08.2024 - Current

.

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded proactively and positively to rapid change.

Financial Advisor

Ruiscito Investment Ltd
12.2022 - 04.2024
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs.
  • Increased client satisfaction by providing personalized financial advice and investment strategies.
  • Educated clients on financial topics and best practices.
  • Improved company sales performance by cross-selling various products and services.
  • Increased client satisfaction by providing personalized banking solutions and financial advice.
  • Managed time effectively to handle multiple tasks concurrently while maintaining attention to detail.

Customer Service Representative

Dukka
01.2021 - 11.2022
  • Handled customer inquiries and suggestions efficiently and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns promptly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Education

Bachelor of Science - Mass Communication

Lead City University
06.2021

Skills

  • Training and mentoring

  • Analytics

  • Technical Operations Management

  • Network Administration

  • Customer Support

  • Tech-Savvy

  • Multitasking Abilities

  • Active Listening

  • Effective Communication

  • Decision-Making

Languages

English
Native or Bilingual

Certification

Institute of personality Development and Customer Relationship Management (IPD-CRM)

Additional Information

Reference


Ruiscito Ivestment Ltd

Employer: Ehimen Ikem, Managing Director.

Contact: +234 8175930210


Timeline

Technical Advisor

Transcom Corporation
08.2024 - Current

Financial Advisor

Ruiscito Investment Ltd
12.2022 - 04.2024

Customer Service Representative

Dukka
01.2021 - 11.2022

Bachelor of Science - Mass Communication

Lead City University
Ebehita Omokhodion