Tracey Sutton
Victoria,NL
Summary
Experienced with taxpayer assistance and issue resolution. Utilizes strong customer service skills to address and resolve tax-related inquiries. Knowledge of tax regulations and compliance to ensure accurate information distribution.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Tax Payer Service Agent
Canada Revenue Agency
10.2022 - Current
- Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
- Worked closely with other departments to resolve taxpayer disputes quickly and efficiently, resulting in fewer escalated cases.
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
Laborer
Quin-Sea Fisheries
04.2021 - 08.2023
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Sandwich Artist
SUBWAY®Restaurants
07.2017 - 04.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
Carbonear Collegiate
Carbonear, NL06-1993
Skills
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
Languages
English
Limited Working
Timeline
Tax Payer Service Agent
Canada Revenue Agency
10.2022 - Current
Laborer
Quin-Sea Fisheries
04.2021 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
07.2017 - 04.2021
Carbonear Collegiate
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