NIMRAH MIRZA
Oakville
Summary
Dynamic, hard-working, young job seeker pursuing career advancement in a professional workplace. Solid work ethic backed up with years of administrative support, customer service, and diverse workplace knowledge.
Overview
7
7
years of professional experience
Work History
Tax Payer Services Agent
Canada Revenue Agency
06.2021 - Current
- Communicated with taxpayers and representatives both verbally (on the phone) and in writing, which includes answering inbound/outbound telephone enquiries
- Received, reviewed, analyzed, and researched taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action
- Researched, analyzed, and applied legislative and regulatory provisions, policies and guidelines
Administrative Assistant
Gigasports Inc.
04.2018 - 05.2021
- Managed customer invoices and handling billing operations using QuickBooks
- Managed executive calendars, scheduled appointments and meetings, and coordinated travel arrangements
- Assisted in the creation and formatting of various documents, presentations, and reports as needed
- Organized meetings, appointments, and events for individuals or teams, and maintained an up-to- date calendar.
Financial Sales Representative
Meridian Credit Union
03.2016 - 02.2018
- Understood the financial needs of members and provide the appropriate advice and recommendations
- Completed front line transactional services to support Members day to day banking
- Fulfilled advisory sales role by offering credit, deposit and identified opportunities for wealth referrals
- Positioned company products and services to add value to Members financial well being
President
Mississauga Ladies Slo-Pitch League
01.2021 - Current
- Effectively led the softball organization, overseeing a diverse team of board members, coaches, and volunteers to achieve common goals and uphold the mission of the organization
- Successfully coordinated and executed various softball events, tournaments, and practices, ensuring smooth operations and adherence to schedules
- Skillfully handled challenges and conflicts within the organization, resolving issues in a fair and diplomatic manner.
Education
BA - Economics
McMaster University
Hamilton, ON2016
O.S.S.D - undefined
Barton Secondary School
Hamilton, ON2010
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail)
- Call Volume and Quality Metrics
- Efficient Data Entry
- Customer Support
- Administrative and Office Support
- Good Listening Skills
- Technical Support
- Data Entry Documentation
- Calendar Management
- Project Planning
- Invoice Preparation and Processing
- Correcting Discrepancies
Timeline
Tax Payer Services Agent
Canada Revenue Agency
06.2021 - Current
President
Mississauga Ladies Slo-Pitch League
01.2021 - Current
Administrative Assistant
Gigasports Inc.
04.2018 - 05.2021
Financial Sales Representative
Meridian Credit Union
03.2016 - 02.2018
BA - Economics
McMaster University
O.S.S.D - undefined
Barton Secondary School
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