Dureti Godanna Sero
Calgary,AB
Summary
Hardworking, passionate and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Biomedical Medical science Lecturer
Wolkite university
03.2019 - 01.2024
- Course planning
- Provide detailed theoretical lessons in the classroom using a variety of instructional techniques
- Course coordination
- Organize interesting lecture materials as well as study materials using PowerPoint and models
- Creating and administering exams and evaluating and recording student performance
Volunteer Work
Selihom Mentally Ill People Support Association
03.2022 - 09.2023
- Help recruit, train, and coordinate volunteers to assist with various association’s activities and programs.
- Manage volunteer schedules, track volunteer hours
- Assist with outreach efforts to raise awareness about mental health issues and the services offered by the association.
- Assist in preparing reports and proposals
- Provide administrative assistance to staff and volunteers, including answering phone calls, responding to emails, scheduling appointments, and managing correspondence.
- Assisted with data entry into the organization's database to ensure up-to-date patient records.
Customer Service Representative Clothing Store
Neve Clothing
07.2017 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Effective Communication for Today's Leader -
Tecnológico De Monterrey Offered Through Coursera
03.2023
Master of Science - Medical Anatomy
Addis Ababa University
Addis Ababa, Ethiopia10.2021
Bachelor of Science - Public Health
Wolkite University
Ethiopia06.2017
Skills
- Excellent Communication Skills
- Attention to Detail
- Customer Service
- Problem-Solving Ability
- Teamwork
- Leadership
- Positive Attitude
- Flexibility to adapt to changing situations and customer demands
- Time Management
- Speed and Efficiency
- Report writing
- Honest and Loyal
- Microsoft Office
- Cash Handling
- Microsoft Outlook
Languages
English
Full Professional
Timeline
Volunteer Work
Selihom Mentally Ill People Support Association
03.2022 - 09.2023
Biomedical Medical science Lecturer
Wolkite university
03.2019 - 01.2024
Customer Service Representative Clothing Store
Neve Clothing
07.2017 - 02.2019
Effective Communication for Today's Leader -
Tecnológico De Monterrey Offered Through Coursera
Master of Science - Medical Anatomy
Addis Ababa University
Bachelor of Science - Public Health
Wolkite University
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