DEVINDER JAGLAL
WPS Canada Inc.
Toronto,ON
5
years of professional experience
Client-focused professional with over a decade of experience in client intake, needs assessment, case management support, and multi-stakeholder communication. Proven ability to triage complex situations, identify vulnerable individuals, and connect clients to the appropriate services and referrals. Demonstrated commitment to client service excellence across high-volume environments, with strong analytical, administrative, and interpersonal skills applicable to criminal and family law legal aid services.
Work History
Account Executive - Sales Representative
11 Months- Conduct structured client discovery and intake interviews (10+ monthly) to assess needs, identify pain points, and determine the most appropriate solution - demonstrating well-developed interview and client service skills applicable to legal aid intake.
- Manage complex multi-stakeholder files end-to-end, maintaining accurate and organized electronic client records and documentation throughout all stages of engagement.
- Triage incoming client needs and match to appropriate services or referrals, mirroring the early identification and triaging process required in a Legal Aid Worker role.
- Develop and deliver clear written and verbal communications - proposals, reports, and presentations - tailored to diverse audiences including committees, stakeholders, and decision-makers.
- Collaborate with cross-functional teams and external stakeholders to ensure seamless client service and information sharing, demonstrating ability to work cooperatively in team settings.
Founder & Sales Lead
2 Years- Managed all client-facing interactions end-to-end - from initial outreach and needs assessment through to ongoing account management - building long-term relationships grounded in trust and responsiveness.
- Developed and maintained organized operational records, financial models, and client documentation to support data-informed decision-making and reporting requirements.
- Identified client needs and provided appropriate referrals to relevant services, demonstrating sound judgment and commitment to client-first service delivery.
- Designed and communicated policy and procedural information to clients in clear, accessible language, adapting communication style for diverse audiences.
Customer Service Representative
3 Years- Delivered high-volume client service (60-80+ daily interactions) across commercial and municipal operations, consistently exercising judgment in stressful and sensitive client situations.
- Identified recurring needs and vulnerabilities among clients, escalating to appropriate stakeholders and connecting individuals to the right service or resource - reflecting the early identification of vulnerable clients required by this role.
- Maintained accurate service records and operational reporting, demonstrating strong administrative and data-entry competencies in a client-facing environment.
- Communicated procedural information clearly to clients in person and remotely, ensuring clients understood next steps and available options.
Education
Bachelor of Commerce - Business Management (Entrepreneurship)
Certificate - Electro-Mechanical Engineering
Skills
Client Intake & Triage
Needs Assessment & Referrals
Case File Management
Client Eligibility Determination
Interpersonal & Communication Skills
Microsoft Office Suite
CRM / Database Management
Administrative Support
Microsoft Office Suite: Outlook
Microsoft Office Suite: Word
Microsoft Office Suite: Excel
Microsoft Office Suite: PowerPoint
CRM & Case Management Systems
Client Intake & File Management
Statistical Reporting & Data Management
Remote & Multi-Channel Communication
Adobe Acrobat
Conflict Checking & Records Management
Timeline
Account Executive - Sales Representative
WPS Canada Inc.
08.2025 - CurrentRead More
Founder & Sales Lead
Zephyr Cocktails
01.2023 - 01.2025Read More
Customer Service Representative
Impark
01.2022 - 01.2025Read More
Centennial College
Certificate from Electro-Mechanical Engineering
Read More
Toronto Metropolitan University
Bachelor of Commerce from Business Management (Entrepreneurship)
Read More