Drea Clasper
Kitchener
Summary
I am an enthusiastic and dedicated professional passionate about providing exceptional customer service, fostering inclusive environments. My diverse experience as a customer service representative, camp counsellor, and inclusion support worker has equipped me with the skills to connect with individuals from all backgrounds. I am eager to join your team and contribute to creating positive experiences and supportive atmospheres for all who come through your doors.
Overview
4
4
years of professional experience
Work History
Inclusion support worker
City of Kitchener
07.2023 - Current
- Provided one-to-one support to individuals with a variety of disabilities
- Assisted participants with program activities as outlined in their accommodation plan
- Recognises the participant’s strengths as well as possible limitations and provided program modifications based on their abilities ensuring a successful and fun programming experience
- Assisted participants with personal hygiene care while still ensuring autonomy
- Responded to behavioural issues and proactively planned in order to prevent issues from escalating
Camp counsellor
City of Kitchener
06.2022 - 08.2022
- Executed leadership and demonstrated patience and agility as the day and children’s needs were constantly changing
- Responsible for the well-being and safety of a large group of children aged4-12
- Led and coordinated engaging activities for campers including crafts, games, songs, off-site visits, etc
- Created lasting connections with campers as well as co-workers
Customer service representative
Canadian tire
07.2021 - 03.2022
- Ensured long lines moved at a sufficient pace to ensure steady flow
- Prioritised customer service
- Managed returns, online orders and stock overflow
- When shifts were slow I ensured tasks were completed that needed to be done including tidying registers, restocking bags, sweeping, facing the front lanes, etc
- Worked in customer service dealing with more complicated issues like customer complaints or frustrated customers
Education
Bachelor of Arts - International development
University of Guelph
01.2026
Skills
- Able to manage a variety of tasks
- Strong organizational skills
- Prioritise tasks and shift directions as needed
- Ability to complete tasks timely and efficiently
- Leadership discipline
- Strong customer service
- Standard first aid
- NVCI training
Timeline
Inclusion support worker
City of Kitchener
07.2023 - Current
Camp counsellor
City of Kitchener
06.2022 - 08.2022
Customer service representative
Canadian tire
07.2021 - 03.2022
Bachelor of Arts - International development
University of Guelph
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