Drashti Rathva
Kitchener,ON
Summary
Experienced healthcare professional with over 3 years of expertise in medical administration and office management. Strong understanding of managing patient records, medical billing, and hospital expenses. Skilled in ensuring efficient operations and maintaining accurate documentation. Committed to providing high-quality healthcare services and contributing to the smooth functioning of medical facilities.
Overview
4
4
years of professional experience
Work History
Dental Receptionist/ Assistant
Grand River Dental Care
05.2024 - Current
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Scheduling appointments and processing insurance claims using ABLE dent EMR
- Take preliminary impression for diagnostic casts.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily..
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Pharmacy Assistant
Langs Medical Pharmacy
03.2024 - Current
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Performing data entry of prescription order and make payments
- Maintained a clean and orderly pharmacy environment, manage cash register.
Medical Secretary
Renew Medical Clinic
08.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Maintain patient check-ins and check-outs, perform dipstick tests, and enter results, fax, and print prescriptions to pharmacy using Accuro Software
- Completed patient paperwork and scanned documents
- Produced high-quality documents, spreadsheets, and presentations with the help of Microsoft office for internal and client-facing needs
- Explaining medical procedures to patients
- Accurately register patients obtaining complete demographics, insurance information and consent.
Medical Administrative Assistant/ Receptionist
Two Rivers Family Health Team
10.2022 - 11.2023
- Check-ins and check-out patients, Greeting Patients
- Booking appointments with doctor's office, hospitals, and ultrasound clinics etc
- Responsible for referral and email
- Assisting physicians with various examinations and treatments such as pap tests, IUD removal and insertion, Lesion removal
- Directs and escorts patients to examination rooms, prepares Treatment rooms and patients for morning physicals, and tidy rooms after patient encounters
- Perform Well baby checkup
- Performs general service duties including preparing requisitions and samples to send out lab, reports, inventory control, confirm patient appointments, reception relief including; scheduling of appointments appropriately retrieving, opening and distributing mail, photocopying documents, receiving, sorting and sending facsimiles, scans radiologic and consultant reports into the patient's EMR (TELUS PRACTICE SOLUTION)
- Cleans and stocks examining rooms and other designated areas with necessary supplies
- Measures blood pressure, temperature, pulse and patient's weight and height
- Responsible for maintaining medical supplies
- Cleans, sterilizes and maintains instruments and equipment.
Direct Support Worker
Home Care Assistance
02.2021 - 08.2023
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Monitored clients' overall health and well-being and noted significant changes
- Supervised medication administration, personal hygiene, and other activities of daily living
- Maintained clean and well-organized environment for client happiness and safety
- Scheduling and booking appointments for residents
- Protect resident's rights by maintaining confidentiality of personal and financial information.
Education
PG in Healthcare Management -
Northern College of Applied Arts and Technology
ON01.2022
Master of Science Microbiology -
Sardar Patel University
Anand10.2020
Skills
- Medical terminology
- Patient management
- Direct patient care
- Communication
- Confidentiality
- Organizational skills
- Skilled in Microsoft office
- Advanced Excel (VLOOKUP, PIVOT, INDEX and MATCH)
- Skilled in EMR-TELUS PS suite, Accuro, Medi-Tech, Patient Vu, and ABLE dent software
Activitiesandcertifications
- First Aid & CPR/AED level certificate
- Electronic Health record specialist
Languages
English, Hindi
Timeline
Dental Receptionist/ Assistant
Grand River Dental Care
05.2024 - Current
Pharmacy Assistant
Langs Medical Pharmacy
03.2024 - Current
Medical Administrative Assistant/ Receptionist
Two Rivers Family Health Team
10.2022 - 11.2023
Medical Secretary
Renew Medical Clinic
08.2022 - 11.2023
Direct Support Worker
Home Care Assistance
02.2021 - 08.2023
PG in Healthcare Management -
Northern College of Applied Arts and Technology
Master of Science Microbiology -
Sardar Patel University
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