Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

THAÍS DE OLIVEIRA

Kitchener

Summary

Highly organized dental assistant/receptionist with a year and five months of experience cording patient care and office administration and assisting dentists during procedures. Known for strong communication skills and the ability to multitask effectively in a busy dental practice, ensuring seamless daily operations. Looking to contribute to a progressive dental team by delivering excellent administrative and dental support and enhancing the patient experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dental Assistant

Grand River Dental Care
11.2024 - 02.2025
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.

Dental Assistant and Receptionist

Dr. Hartwig Dental
08.2023 - 11.2024
  • Patient Scheduling and Appointment Management;
  • Assisted customers with billing and payment plans;
  • Insurance verification;
  • Billing and coding;
  • Organized patient and dental records by alphabetical order;
  • Deliver medical support to dentist for cleanings, fillings, root canals, and tooth extractions;
  • Communicate effectively with patients to reduce anxiety during oral surgery and ensure comfort during procedures, resulting in a great satisfaction rating

General Labour

BR Group Inc
12.2021 - 01.2023
  • Working on behalf of Woodhouse Group Inc;
  • Deep cleaning;
  • Fire cleaning;
  • Environmental Cleaning and Disinfection;
  • Packaging contents;
  • Content Inventory;
  • Supervisor team

Cashier & Customer Service

JJ'S Convenience Store
12.2020 - 01.2023
  • Provides a positive customer experience with fair, friendly, and courteous service;
  • Resolves customer issues and answers questions;
  • Balances cash drawer by counting cash at beginning and end of work shift;
  • Processes return transactions;
  • Receipt of goods;
  • Adding products to the system;
  • Stock replenishment;
  • Inventory control;
  • Purchase order;
  • Supplier payments;
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations

Executive assistant

GMTT
01.2017 - 12.2019
  • Company Overview: Representation & Solutions
  • Correspondence management;
  • Elaboration of reports and presentations;
  • Internal and external communications;
  • Organize travels;
  • Schedule meetings;
  • Administrative support to the manager and their respective teams;
  • Increased productivity by transforming the physical file into a digital one
  • Representation & Solutions

Education

Dental Anatomy -

GEORGE BROWN COLLEGE
01.2024

Dental Radiography -

GEORGE BROWN COLLEGE
01.2024

International Business Diploma -

CONESTOGA COLLEGE
01.2022

Bachelor of Engineering Degree -

ESTACIO DE SA UNIVERSITY
01.2016

Skills

  • Technology
  • Software proficiency
  • Payment processing
  • Customer Service
  • Interpersonal Communication Skills
  • Multitasking
  • Customer assistance
  • Work ethic and integrity
  • Equipment sterilization
  • Schedule & calendar planning
  • Telephone skills
  • Patience and empathy
  • General housekeeping duties

Languages

English
Portuguese

Certification

  • Harp
  • Public Health Ontario ( Reprocessing, Loading to sterilizer, Personal Protective Equipment, Stages of cleaning, packing for Sterilization, Steam sterilization, Transportation and Storage, Unloading a Sterilizer, Disinfection)

Timeline

Dental Assistant

Grand River Dental Care
11.2024 - 02.2025

Dental Assistant and Receptionist

Dr. Hartwig Dental
08.2023 - 11.2024

General Labour

BR Group Inc
12.2021 - 01.2023

Cashier & Customer Service

JJ'S Convenience Store
12.2020 - 01.2023

Executive assistant

GMTT
01.2017 - 12.2019

Dental Radiography -

GEORGE BROWN COLLEGE

International Business Diploma -

CONESTOGA COLLEGE

Bachelor of Engineering Degree -

ESTACIO DE SA UNIVERSITY

Dental Anatomy -

GEORGE BROWN COLLEGE

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THAÍS DE OLIVEIRA