THAÍS DE OLIVEIRA
Kitchener
Summary
Highly organized dental assistant/receptionist with a year and five months of experience cording patient care and office administration and assisting dentists during procedures. Known for strong communication skills and the ability to multitask effectively in a busy dental practice, ensuring seamless daily operations. Looking to contribute to a progressive dental team by delivering excellent administrative and dental support and enhancing the patient experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Grand River Dental Care
11.2024 - 02.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Dental Assistant and Receptionist
Dr. Hartwig Dental
08.2023 - 11.2024
- Patient Scheduling and Appointment Management;
- Assisted customers with billing and payment plans;
- Insurance verification;
- Billing and coding;
- Organized patient and dental records by alphabetical order;
- Deliver medical support to dentist for cleanings, fillings, root canals, and tooth extractions;
- Communicate effectively with patients to reduce anxiety during oral surgery and ensure comfort during procedures, resulting in a great satisfaction rating
General Labour
BR Group Inc
12.2021 - 01.2023
- Working on behalf of Woodhouse Group Inc;
- Deep cleaning;
- Fire cleaning;
- Environmental Cleaning and Disinfection;
- Packaging contents;
- Content Inventory;
- Supervisor team
Cashier & Customer Service
JJ'S Convenience Store
12.2020 - 01.2023
- Provides a positive customer experience with fair, friendly, and courteous service;
- Resolves customer issues and answers questions;
- Balances cash drawer by counting cash at beginning and end of work shift;
- Processes return transactions;
- Receipt of goods;
- Adding products to the system;
- Stock replenishment;
- Inventory control;
- Purchase order;
- Supplier payments;
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
Executive assistant
GMTT
01.2017 - 12.2019
- Company Overview: Representation & Solutions
- Correspondence management;
- Elaboration of reports and presentations;
- Internal and external communications;
- Organize travels;
- Schedule meetings;
- Administrative support to the manager and their respective teams;
- Increased productivity by transforming the physical file into a digital one
- Representation & Solutions
Education
Dental Anatomy -
GEORGE BROWN COLLEGE
01.2024
Dental Radiography -
GEORGE BROWN COLLEGE
01.2024
International Business Diploma -
CONESTOGA COLLEGE
01.2022
Bachelor of Engineering Degree -
ESTACIO DE SA UNIVERSITY
01.2016
Skills
- Technology
- Software proficiency
- Payment processing
- Customer Service
- Interpersonal Communication Skills
- Multitasking
- Customer assistance
- Work ethic and integrity
- Equipment sterilization
- Schedule & calendar planning
- Telephone skills
- Patience and empathy
- General housekeeping duties
Languages
English
Portuguese
Certification
- Harp
- Public Health Ontario ( Reprocessing, Loading to sterilizer, Personal Protective Equipment, Stages of cleaning, packing for Sterilization, Steam sterilization, Transportation and Storage, Unloading a Sterilizer, Disinfection)
Timeline
Dental Assistant
Grand River Dental Care
11.2024 - 02.2025
Dental Assistant and Receptionist
Dr. Hartwig Dental
08.2023 - 11.2024
General Labour
BR Group Inc
12.2021 - 01.2023
Cashier & Customer Service
JJ'S Convenience Store
12.2020 - 01.2023
Executive assistant
GMTT
01.2017 - 12.2019
Dental Radiography -
GEORGE BROWN COLLEGE
International Business Diploma -
CONESTOGA COLLEGE
Bachelor of Engineering Degree -
ESTACIO DE SA UNIVERSITY
Dental Anatomy -
GEORGE BROWN COLLEGE
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