Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Advocacy Work
Languages
Volunteer Experience
References
Timeline
Generic

Douaa El Sidawi

Calgary,AB

Summary

Several years of experience working with diverse populations including: new Canadians, youth and adult immigrants, those affected by addiction and violence, homeless populations, and seniors. Exceptional ability to develop meaningful working relationships with clients and integrate the importance of Trauma-Informed practice training into my practice. Demonstrated strong leadership skills through organizing and leading youth activities to aid them in developing confidence, social connections, and life skills. Adaptable team player with excellent communication and leadership skills with over 5 years of experience in developing and implementing engagement programs and large community-based events. Committed to safety, inclusion, adaptability, and strong work ethic.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Intake and Assessment Coordinator

YWCA Calgary
Calgary, AB
07.2023 - Current
  • Conducted screening assessments to ensure clients are well supported in the Emergency bed program.
  • Supported clients with case management for 30 days
  • Work with women over 18 years old to resolve issues related to barriers to securing housing, income, and employment
  • Assessed client needs, developed individualized service plans, and monitored progress towards goals.
  • Provided crisis intervention services and facilitated referrals to community resources.

Youth Development Worker

Trellis Society
Calgary, AB
09.2022 - Current
  • Helped youth offenders or at-risk individuals improve abilities, behavior and emotional strength
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence
  • Case management responsibilities as outlined by the Program Manager, including facilitating and supporting youths' connections with their Natural Supports
  • Plan, organize, and implement recreational and therapeutic activities in and around the Calgary area
  • Daily documentation and formal report writing as required.

Caseworker

Maskan (CPSG)
Calgary, AB
12.2022 - 05.2023
  • Responsible for intake, resource navigation, follow-up assessment, client progress report and client data management system
  • Measures and records progress towards goals and outcomes to support clients/families in identifying the achievement of case plan objectives
  • Met with clients to conduct needs assessments, safety, and danger assessments, and recommended appropriate support and service offerings
  • Made appropriate referrals to other programs and agencies to provide clients with well-rounded support and advocacy.

Counselling Services

Heart Home Network (BSF)
Calgary, AB
01.2023 - 04.2023
  • Shadowed family counsellors, case managers, and support workers in assisting clients' needs
  • Attended housing and substance use meetings.

Duty Manager

YMCA Calgary
Calgary, AB
10.2021 - 04.2022
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
  • Representing Senior Branch Management and ensuring policies and procedures related to access controls are being followed
  • Supporting front desk staff and volunteers during key peak times
  • Respond to codes - coordinate emergency response process; initiate Crisis Communication.

Case Worker

Nisa Homes Calgary
Calgary, AB
01.2021 - 04.2021
  • Shadowed casework and learned how to perform assessments, safety and danger assessment to new clients joining the residential home
  • Led life skill workshops to women and children fleeing domestic violence, family violence, or on the brink of homelessness
  • Actively implemented a Trauma-Informed approach when conversing with clients
  • Supported clients through casework (i.e., move in, move out, outreach, providing resources and services to clients to empower women to regain the confidence to re-establish themselves independently).

Youth Worker

Immigrant Services Calgary
Calgary, AB
01.2020 - 04.2020
  • Completed 350 hours with the Core Connections Program (CCP)
  • Organized a program's youth leadership community event 'Kick Back: Community Soccer Tournament and Community Fair' which served over 250 community members
  • Shadowed and learned how to deliver needs assessments for new participants joining the program
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.

Education

Bachelor of Social Work -

University of Calgary
04.2023

Social Work Diploma -

Mount Royal University
04.2021

Skills

  • Policy Implementation
  • Relationship Building
  • Goal Setting
  • Case Needs Assessments
  • Community Outreach Expert
  • Cultural Humility
  • Anti-oppressive practice
  • Confidential Documentation and Recordkeeping

Certification

  • First-Aid & CPR/AED - Level C - Sep 2021
  • Registered Social Worker (RSW)- Practice Permit (#16526) - July 2021
  • Protecting Patients from Sexual Abuse and Misconduct - June 2021
  • Domestic Violence and Sexual Violence in Intimate Partner Relationships - Jan 2021
  • Trauma-Informed Care AHS module - Dec 2022
  • Opioid Poisoning Response - Dec 2022
  • ASIST - Feb 2023
  • Indigenous Awareness: Level 1 - March 2023
  • Mental Health First Aid (MHCC) - June 2023
  • Danger Assessment Certification - Jan 2024
  • Domestic Violence Safety Planning - Sep 2023

Personal Advocacy Work

  • Advocated for separate gender washroom spaces in addition to the all-gender washrooms on UofC campus to create inclusivity of those from conservative religious, ethnic, and cultural backgrounds.
  • Advocated for a mutli-faith room to be integrated into the social work lounge.
  • Helped advocate alongside MSA for a prayer room in the new UofC - Mathison building.
  • Advocated for mental health supports in the Muslim community.
  • Connected with spiritual leaders (Sheikhs) to facilitate a workshop to staff at HHN on how to work with Muslim clients.
  • Joined the Diversity & Anti-racism committee at Trellis Society to provide a diverse and cultural lens to practice.
  • Advocated for Indigenous specific programming at HHN.
  • Joined the Anti-racism committee (EDI) at the YW Calgary.
  • Advocated for the rights of palestinians and ensured their voices were heard.
  • Nurtured my personal development skills through participating in workshops on proper communication and connecting with fellow immigrants.
  • Tutored a new Arab immigrant English for 6+ weeks.
  • Mentored 20 youths in the Core Connections Program to aid them in building social connections and relationships.

Languages

  • English, Native/ Bilingual
  • Arabic, Professional

Volunteer Experience

  • The Watermelon Foundation for Justice, Calgary, AB, 12/23, Present, Current board member of this non-profit organization., Taking part in fostering an understanding of Palestinian Indigenous history and advocating against injustice.
  • Nisa Homes, Calgary, AB, 08/22, Present, Assisted in setting up and ushering in Fundraising dinners., Spread awareness of different shelters in Calgary during the backpack school drive.
  • Muslim Association of Canada, Calgary, AB, 2015, Present, Organized Eid Festival twice a year to help Muslim families celebrate the holidays., Collaborated with youths to encourage new ways to stay connected within the community., Collectively planned an awards night for graduates with the help of countless other volunteers for recognizing and celebrating outstanding Muslim youths., Volunteered 100 hours as a teacher assistant at the Saturday Islamic school., Participated in the hot meals program to deliver meals to low-income families.
  • Immigrant Services Calgary, Calgary, AB, 05/20, 05/22
  • The Mustard Seed, Calgary, AB, 09/20, 09/22, Served and prepared hot meals and snacks for the homeless communities., Organized donations in the food bank and the clothing donation center.

References

Available upon request

Timeline

Intake and Assessment Coordinator

YWCA Calgary
07.2023 - Current

Counselling Services

Heart Home Network (BSF)
01.2023 - 04.2023

Caseworker

Maskan (CPSG)
12.2022 - 05.2023

Youth Development Worker

Trellis Society
09.2022 - Current

Duty Manager

YMCA Calgary
10.2021 - 04.2022

Case Worker

Nisa Homes Calgary
01.2021 - 04.2021

Youth Worker

Immigrant Services Calgary
01.2020 - 04.2020

Bachelor of Social Work -

University of Calgary

Social Work Diploma -

Mount Royal University
  • First-Aid & CPR/AED - Level C - Sep 2021
  • Registered Social Worker (RSW)- Practice Permit (#16526) - July 2021
  • Protecting Patients from Sexual Abuse and Misconduct - June 2021
  • Domestic Violence and Sexual Violence in Intimate Partner Relationships - Jan 2021
  • Trauma-Informed Care AHS module - Dec 2022
  • Opioid Poisoning Response - Dec 2022
  • ASIST - Feb 2023
  • Indigenous Awareness: Level 1 - March 2023
  • Mental Health First Aid (MHCC) - June 2023
  • Danger Assessment Certification - Jan 2024
  • Domestic Violence Safety Planning - Sep 2023
Douaa El Sidawi