Alexander Lawrence
Calgary,Canada
Summary
Self-assured individual trained to be focused Compliance Specialist bringing a combined 9 years working as an Independent Consultant and with the City of Calgary in different capacities. Determined to exceed expectations by applying strong technical skills, cybersecurity knowledge, and commitment to excellence in providing 24-hour IT support and contributing to the security and efficiency of any organization.
Overview
9
9
years of professional experience
Work History
Compliance Specialist
City of Calgary - Calgary Police Service
01.2023 - Current
- Provided comprehensive support and guidance to police officers by accurately documenting and compiling reports for various incidents, ensuring strict adherence to policy and standards
- Resolved complex issues relating to SENTRY through prompt and effective technical support via telephone, ensuring uninterrupted operation and optimal functionality
- Proactively stayed updated on prevailing standards and processes to maintain integrity and reliability of reports for potential court proceedings
- Collaborated in meticulous review, organization, and data entry of valuable information involving seized drugs, exhibits, stolen and recovered property, and all relevant data associated with incident
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance
- Demonstrated unwavering commitment to professional growth by incrementally exceeding Key Performance Indicators (KPIs) by impressive 400%.
Consultant (Part Time)
Lawrence Enterprises
01.2015 - Current
- Provided necessary resources to new customers, including modem hardware, and managed changes to hardware rentals and purchases
- Offered exceptional services to clients by installing and configuring network hardware and peripheral components, such as routers, switches, modems, disk drives, printers, and keyboards
- Assisted numerous individuals in achieving industry rewards and milestones, demonstrating strong leadership and teamwork skills
- Led and managed sales team of over 100 members, ensuring their success and productivity in North and South America
- Implemented effective diagnostic techniques and utilized strategic questioning to facilitate remote troubleshooting
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
Customer Service Representative
City of Calgary - Calgary Housing Company
12.2021 - 01.2023
- Conducted thorough analysis to assess clients' needs and ensure utmost customer satisfaction by providing relevant resources
- Guided, motivated, and supported team members to enhance morale and boost performance
- Utilized problem-solving skills to effectively resolve customer complaints through phone, online, and in-person interactions
- Ensured accuracy and completeness while processing and analyzing housing support application documents
- Demonstrated exceptional leadership and teamwork by collaborating with colleagues and presenting innovative solutions to address technical problems
- Conducted research and identified superior solutions to promptly resolve issues, while utilizing relationship-building skills to improve customer retention
- Leveraged technical expertise on daily basis by utilizing Yardi to modify data, resulting in over 20% reduction in backlogged applications within first week
- Streamlined call center processes for improved efficiency and reduced wait times
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Cyber Security Analyst
Willis College
Ottawa, ON01.2022
Associate of Arts - Business Administration Management
Sundance College
Calgary, AB02.2018
Skills
- Auditing processes
- Compliance Monitoring
- Information Gathering
- Information Security
- Risk Management
Languages
English
Spanish
French
Specialized Tools
- Experienced using Foremost and FTK to recover deleted or hidden files.
- Familiar using ExifTool to identify GPS coordinates of where a photo and/or video was taken.
- Experienced using NMAP to create a network typology during evidence collection for a staged security incident.
- Familiar using FTK imager to conduct disk imaging in a forensically-sound way.
Certifications Trainings
- CompTIA Advanced Security Practitioner (CASP+), CompTIA, 10/2023
- CompTIA Cybersecurity Analyst (CySA+), CompTIA, 09/2022
- CompTIA PenTest+ ce, CompTIA, 09/2023
- Certified in Cybersecurity (CC), ISC2, 09/2023
- CompTIA Security+, CompTIA, 08/2022
- Personal Productivity Skills (12-week intensive training), Insane Productivity, 2016
Hyperlink
https://bold.pro/my/asmauiyabo%2Dking/403
Key Projects Completed
- Configured and troubleshooted mobile devices, including email setup, app installation, and basic security settings.
- Leveraged Spiceworks for effective help desk ticketing, including ticket creation, prioritization, assignment, and resolution tracking.
- Analyzed and secured network infrastructure, implementing best practices for firewalls, IDS/IPS, and access controls.
- Created, modified, and managed user accounts on the OS, understanding security and access control principles.
- Upgraded hardware components such as RAM, hard drives, and graphic cards in existing computers and verified compatibility and functionality.
- Identified and resolved software-related issues, including driver conflicts, application errors, and system crashes.
Timeline
Compliance Specialist
City of Calgary - Calgary Police Service
01.2023 - Current
Customer Service Representative
City of Calgary - Calgary Housing Company
12.2021 - 01.2023
Consultant (Part Time)
Lawrence Enterprises
01.2015 - Current
Associate of Arts - Cyber Security Analyst
Willis College
Associate of Arts - Business Administration Management
Sundance College
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