Dorothea Williams
Brampton,ON
Summary
Dependable employee who establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PSW
Sandalwood Village
04.2023 - 05.2023
- Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care, and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented residents' bed mobility, transfers, and eating patterns in record books.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Guided residents to restroom to support bladder and bowel relief requirements.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Guest Experience Leader
McDonald's
12.2016 - 12.2020
- Monitored guest feedback, using to improve service and departmental operations.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Coached and developed associates to improve soft skills and recovery techniques.
- Planned and implemented promotional activities to increase customer satisfaction.
- Surveyed guests to check for areas in need of improvement.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
Food Prep
Eggsmart
07.2016 - 10.2016
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Stocked and rotated food items according to expiration dates.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
Volunteer
Hospitality
01.2014 - 01.2015
- Cleaned work areas and tables
- Hand-washed items such as, pots, pans and knives
- Prepared and served food and beverages to people
Education
Certificate - PSW
Medix College
Brampton, ON11.2023
Diploma -
St. Edmund Campion
Brampton, ON2017
Skills
- Time Management
- ADLs Assistance
- POS Systems Expertise
- Conflict Resolution
- Adaptable and Flexible
- Compassionate
- Trustworthy
- Patient Awareness
- First Aid/CPR
- Self-Motivated
- Decision-Making
- Excellent Communication
Certification
- Personal Support Worker, Medix College
- Palliative Care Education
- Food Handlers
- Customers Service Excellence
- CPR/First Aid
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
PSW
Sandalwood Village
04.2023 - 05.2023
Guest Experience Leader
McDonald's
12.2016 - 12.2020
Food Prep
Eggsmart
07.2016 - 10.2016
Volunteer
Hospitality
01.2014 - 01.2015
Certificate - PSW
Medix College
Diploma -
St. Edmund Campion
- Personal Support Worker, Medix College
- Palliative Care Education
- Food Handlers
- Customers Service Excellence
- CPR/First Aid
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