Dong Pham
LANGLEY,BC
Summary
Results - oriented customer service professional, who excel at uncovering customers needs, finding solutions, and handling objections. Top performer at meeting and exceeding goals. Experienced in aircraft grooming while committing to safety. Ensuring aircraft is clean, stocked and secured while working with strict time limits to ascertain timely departures. Excellent communications with colleagues and superiors to coordinate work.
Overview
12
12
years of professional experience
Work History
Cabin Service and Cleaning Attendant
Air Canada
Vancouver, BC
07.2018 - Current
- Can work independently and in cooperation with others
- Can do physical work - lifting up to 50 lbs
- Cleaning interior of aircraft
- Ability to work within strict timelines with safety first
- Cleaning galley, Lavs and cabin areas
- Remove Trash and debris
- Manage a team to efficiently groom aircraft and adhere to timely departures
Labourer
VS Renovation
Langley , BC
04.2017 - 07.2018
- Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Drove vehicles to deliver products and picked-up rejected or defective materials for return
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
- Kept storage areas organized, clean and secure to fully protect company assets
Professional Nail Technician
Trendi Nail Studio
Surrey, BC
11.2013 - 02.2016
- Worked with supervisors and colleagues to resolve problems, improve operations and provide exceptional customer service.
- Worked with customers to understand requirements and provide exceptional service.
- Cleaned and sanitized equipment and workstation to pass health and safety inspections.
Education
High School Diploma -
Prince Rupert Secondary School
Prince Rupert, BC1998
Esthetician Diploma - undefined
Dynasty Beauty School
Richmond, BC1999
Baking and Pastry Diploma - undefined
Pacific Culinary Arts School
Vancouver, BC2012
Skills
- Can work independently or as a Team player
- Willing to undergo any necessary training to meet the demands of this position
- Excellent verbal and written communications
- Experienced in customer service
- Completed Food Safe Certificate and Serving it Right
- Possess a Class 5 driver license
- Punctual and Reliable
- Obtained DA Avop
- Possess a valid RAIC
- Can drive and operate cargo Van and high lift trucks
References
Qasim Khan / Cabins Supply Manager
Air Canada
Tel: (604) 710 - 8985
Sonia Singh / Colleague
Air Canada
Tel: (778) 384 - 3294
Timeline
Cabin Service and Cleaning Attendant
Air Canada
07.2018 - Current
Labourer
VS Renovation
04.2017 - 07.2018
Professional Nail Technician
Trendi Nail Studio
11.2013 - 02.2016
High School Diploma -
Prince Rupert Secondary School
Esthetician Diploma - undefined
Dynasty Beauty School
Baking and Pastry Diploma - undefined
Pacific Culinary Arts School