Summary
Overview
Work History
Education
Skills
Languages
Tel
Timeline
Generic

COLLEEN PHILLIPS

Ajax,Ontario

Summary

Creative, self-motivated individual, experienced in the Travel and Tourism Industry. Seeking the role of Customer Service Agent with Air Canada. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

17
17
years of professional experience

Work History

ACTING LEAD CABIN SERVICE AND CLEANING ATTENDANT

Air Canada
11.2022 - Current
  • Lead cabin grooming teams to ensure 8+ aircrafts are cleaned and secured for on-time departure.
  • Service and restock aircraft cabin with supplies needed for passengers and flight crew, clean and review interiors of aircraft to ensure company standards are met.
  • Maintain positive team work and communication with management to ensure smooth day to day operations.
  • Leverage strong problem-solving skills when encountering challenging situations or unforeseen obstacles in course of daily tasks.
  • Be quick, meticulous, and efficient to ensure passengers have positive and comfortable flying experience

TRAVEL ADVISOR

Sunrise Travel
07.2018 - 04.2022
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.

TOWER /PUBLIC AREA SUPERVISOR

Coconut Bay Beach Resort and Spa
01.2014 - 01.2017
  • Supervised Housekeepers in their duties and ensured performed to prescribed hotel standards; responsible for 32 staff.
  • Prepared daily work schedule and assigned housekeepers and Public Area Attendants to different tasks depending on hotel requirements for day.
  • Ensured staff were properly trained and followed company guidelines and policies; held ongoing evaluation sessions.
  • Investigated any guest complaints and took corrective action.
  • Fostered team spirit among housekeepers and directed them toward achieving guest satisfaction.

TRAVEL AGENT

Expedia
01.2007 - 01.2009
  • Booked and trained staff on how to book travel reservations using Sabre basics
  • Trained telephone representatives on phone etiquette and customer service
  • Met targets and weekly performance incentives set for team members; was evaluated on monthly basis
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Education

Travel & Tourism Certificate - Tourism And Travel Management

International Institute of Travel (Canada)
Scarborough, ON
09.2006

OSSD: Ontario Secondary School Diploma -

Streetsville Secondary School
Mississauga, ON
01.1996

Skills

  • Client Relationship Management
  • Team Player
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
French

Tel

647-567-2030

Timeline

ACTING LEAD CABIN SERVICE AND CLEANING ATTENDANT

Air Canada
11.2022 - Current

TRAVEL ADVISOR

Sunrise Travel
07.2018 - 04.2022

TOWER /PUBLIC AREA SUPERVISOR

Coconut Bay Beach Resort and Spa
01.2014 - 01.2017

TRAVEL AGENT

Expedia
01.2007 - 01.2009

Travel & Tourism Certificate - Tourism And Travel Management

International Institute of Travel (Canada)

OSSD: Ontario Secondary School Diploma -

Streetsville Secondary School

Similar Profiles

CREATE PROFILE
COLLEEN PHILLIPS