Dominic Landry
Calgary,Canada
Summary
Computer technician specializing in IT technologies and passionate web programming enthusiast. Valuable asset to your team with strong organization and dynamic approach. Expertise in hardware and software troubleshooting, network administration, and system maintenance. Dedicated to delivering efficient solutions and staying updated with latest industry trends. Confident in contributing to the success of your organization by leveraging technical proficiency and enthusiasm for web programming.
Overview
4
4
years of professional experience
Work History
Professional Chauffeur
Driverseat West Calgary
11.2024 - Current
- Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
- Attended ongoing training sessions to stay up-to-date on industry best practices and driving safety standards.
- Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
- Assisted passengers with luggage to provide seamless door-to-door service.
IT Technician and Network Administrator
Acier Picard
08.2021 - 09.2024
- Maintained office PCs, networks, telephone system and mobile devices, on site and remote access
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Disassembled computers to perform diagnostics and check for repair needs.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
IT Technician Level 1 & 2
STR Micro
09.2020 - 08.2021
- Performed troubleshooting and repaired peripheral devices Laptop, Tower
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Wrote reports on computer statuses and maintenance jobs.
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
Education
Attestation of Collegial Studies (A.C.S.) - Programmer Analyst
CDI College
Longueuil, Qc01.1998
High School Diploma (H.S.D.) - General Education
Gérard-Filion School
Longueuil, Qc01.1995
Skills
- Operating Systems & Applications : Windows, MacOS, Ubuntu, Linux, Tail, Android, iPhone (iOS), One UI, Dos, PowerShell, Unix, VMware, Veam, Suite Office, Microsoft administrator, Outlook & Gmail
- Cybersecurity & Network : SMTP, IMAP, POP3, FortiGate Router: Port, Vlan Polycies, OneDrive, GoogleDrive, iCloud, DropBox, Adobe Photoshop & Security Firewall
- Web Development : WordPress, Wix, HTML, PHP, CDML, Java Script, Java
Project coordination, Concept development, Teamwork and collaboration, Attention to detail, Multitasking
- Remote Access App : TeamViewer, Connect Wise Control, Splashtop, Remote Desktop
- Tools : Complete Internet Repair, AutoBackUp7Pro, Acronis, Geek, Fast Copy, Rufus, Adware Cleaner, CCleaner, Emsisoft, Norton, McAffee, Avira, Rogue Killer, BitDefender,
- Cloud computing : SaaS, IaaS, PaaS, FaaS, One Drive, Drive, CRM
Hobbies and Interests
Technologie: Computers, Cell Phones, Tablets, and Video Games, Sport: Longboarding, Elliptical, Basketball, Music: Guitars, Singing, Drums & Piano
Languages
French
Native or Bilingual
English
Professional Working
Interests
- Participating in various activities, including Playing Guitar, Longboarding, and Repairing Electronic Stuff
Timeline
Professional Chauffeur
Driverseat West Calgary
11.2024 - Current
IT Technician and Network Administrator
Acier Picard
08.2021 - 09.2024
IT Technician Level 1 & 2
STR Micro
09.2020 - 08.2021
High School Diploma (H.S.D.) - General Education
Gérard-Filion School
Attestation of Collegial Studies (A.C.S.) - Programmer Analyst
CDI College
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