DIYA SONI
Surrey,CA
Summary
Enthusiastic professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service representative
Apple International
06.2021 - 11.2021
- Maintain compliance with and enforce customer dealing standards, rules, and regulations in a reasonable manner
- Able to use tact and diplomacy in dealings across a range of settings and situations
- Greet and handle customers from multiple countries to provide prompt assistance
- Comfortable using technology such as SAP and Work independently without direct supervision
Lecturer/ Lab technician
SRI GURU GOBIND SINGH COLLEGE OF PHARMACY
CHANDIGARH, INDIA
01.2019 - 06.2021
- Keeping record for classes/ examinations schedules and perform external exam audits
- Provided theoretical/ technical training in multiple procedures of biochemistry
- Promoted sound interdepartmental relationships through effective communication with concerned departments to maintain and improve services
- Keeping record of all the equipment's, solutions and samples in laboratory to ensure test results
- Used manual systems to keep comprehensive student details for scheduling required meetings and tasks
- Participates on committees and working groups to ensure staff and department in compliance with all applicable policies and procedures
- Respond to questions from training provider partners relating to the general coordination of exam events
Medical lab technician
SRL Ltd at Fortis Hospital
Mohali
01.2015 - 01.2016
- Worked as an intern trainee for as part of graduation program
- Hands on experience on all clinical procedures and various automatic instruments of Biochemistry, Hematology, Serology, Microbiology, Clinical Pathology, Phlebotomy, Histopathology, Accessioning and Blood Bank department
- Academic Programs organized by lab faculty throughout the year
Customer Service Representative
Fortis BC
02.2023
- Working proactively for planning, implementation, and evaluation of customer enquiries/data analysis
- Ensures efficient utilization of financial resources and analysis for implementation on reports
- Working closely with implementation of new systems, initiatives, policies, and procedureswithin the company
- Keep records of all conversations in our system database in a comprehensible way
- Effective communication with customers to provide best service and required solutions
Education
Post Graduate Diploma in Technical Management and Services -
Kwantlen Polytechnic University
Surrey, British Columbia, Canada06.2023
Master of Science - M.Sc. - Biotechnology
Khalsa College Amritsar
Amritsar, Punjab, India01.2018
Bachelor of Science - Medical Laboratory Technology
Chitkara University
Rajpura, Punjab, India01.2016
High School Certificate - Non-Medical
Senior Secondary School
Dabwali, Haryana, India01.2013
Skills
- Ability to work well under pressure, and limited supervision
- Medical terminology knowledge
- Service standard compliance
- Medical industry regulations knowledge
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Business development understanding
- Adaptive team player
- Quality Assurance Controls
- Microsoft Office expertise
- Multi-Task Management
Certification
- Holding OFA1 license (First aid level 1)/ CRP.
- Valid Class 5 Driving license with no restrictions and access to personal vehicle.
- Fully Vaccinated for Covid 19.
Languages
English (speaking, reading, writing), Punjabi (speaking, reading, writing), Hindi (speaking, reading, writing
Volunteer Experience
NATIONAL SERVICE SCHEME - NSS, 2011, 2012, Worked as an NSS Volunteer for two years of period and Certified satisfactory worker., Attended NSS special camp organized under campaign "STAND UP AND TAKE ACTION".
Affiliations
- Industries QC AUDITS eg. Coca Cola
- Detailed and proven Research Thesis on Phytochemical of seabuckthorn and its properties
- Community camp work for medical testings
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Representative
Fortis BC
02.2023
Customer Service representative
Apple International
06.2021 - 11.2021
Lecturer/ Lab technician
SRI GURU GOBIND SINGH COLLEGE OF PHARMACY
01.2019 - 06.2021
Medical lab technician
SRL Ltd at Fortis Hospital
01.2015 - 01.2016
Post Graduate Diploma in Technical Management and Services -
Kwantlen Polytechnic University
Master of Science - M.Sc. - Biotechnology
Khalsa College Amritsar
Bachelor of Science - Medical Laboratory Technology
Chitkara University
High School Certificate - Non-Medical
Senior Secondary School