DIYA SONI
Surrey,CA
Summary
Enthusiastic professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service representative
Apple International
06.2021 - 11.2021
- Maintain compliance with and enforce customer dealing standards, rules, and regulations in a reasonable manner
- Able to use tact and diplomacy in dealings across a range of settings and situations
- Greet and handle customers from multiple countries to provide prompt assistance
- Comfortable using technology such as SAP and Work independently without direct supervision
Lecturer/ Lab technician
SRI GURU GOBIND SINGH COLLEGE OF PHARMACY
CHANDIGARH, INDIA
01.2019 - 06.2021
- Keeping record for classes/ examinations schedules and perform external exam audits
- Provided theoretical/ technical training in multiple procedures of biochemistry
- Promoted sound interdepartmental relationships through effective communication with concerned departments to maintain and improve services
- Keeping record of all the equipment's, solutions and samples in laboratory to ensure test results
- Used manual systems to keep comprehensive student details for scheduling required meetings and tasks
- Participates on committees and working groups to ensure staff and department in compliance with all applicable policies and procedures
- Respond to questions from training provider partners relating to the general coordination of exam events
Medical lab technician
SRL Ltd at Fortis Hospital
Mohali
01.2015 - 01.2016
- Worked as an intern trainee for as part of graduation program
- Hands on experience on all clinical procedures and various automatic instruments of Biochemistry, Hematology, Serology, Microbiology, Clinical Pathology, Phlebotomy, Histopathology, Accessioning and Blood Bank department
- Academic Programs organized by lab faculty throughout the year
Customer Service Representative
Fortis BC
02.2023
- Working proactively for planning, implementation, and evaluation of customer enquiries/data analysis
- Ensures efficient utilization of financial resources and analysis for implementation on reports
- Working closely with implementation of new systems, initiatives, policies, and procedureswithin the company
- Keep records of all conversations in our system database in a comprehensible way
- Effective communication with customers to provide best service and required solutions
Education
Post Graduate Diploma in Technical Management and Services -
Kwantlen Polytechnic University
Surrey, British Columbia, Canada06.2023
Master of Science - M.Sc. - Biotechnology
Khalsa College Amritsar
Amritsar, Punjab, India01.2018
Bachelor of Science - Medical Laboratory Technology
Chitkara University
Rajpura, Punjab, India01.2016
High School Certificate - Non-Medical
Senior Secondary School
Dabwali, Haryana, India01.2013
Skills
- Ability to work well under pressure, and limited supervision
- Medical terminology knowledge
- Service standard compliance
- Medical industry regulations knowledge
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Business development understanding
- Adaptive team player
- Quality Assurance Controls
- Microsoft Office expertise
- Multi-Task Management
Certification
- Holding OFA1 license (First aid level 1)/ CRP.
- Valid Class 5 Driving license with no restrictions and access to personal vehicle.
- Fully Vaccinated for Covid 19.
Languages
English (speaking, reading, writing), Punjabi (speaking, reading, writing), Hindi (speaking, reading, writing
Volunteer Experience
NATIONAL SERVICE SCHEME - NSS, 2011, 2012, Worked as an NSS Volunteer for two years of period and Certified satisfactory worker., Attended NSS special camp organized under campaign "STAND UP AND TAKE ACTION".
Affiliations
- Industries QC AUDITS eg. Coca Cola
- Detailed and proven Research Thesis on Phytochemical of seabuckthorn and its properties
- Community camp work for medical testings
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Customer Service Representative
Fortis BC
02.2023
Customer Service representative
Apple International
06.2021 - 11.2021
Lecturer/ Lab technician
SRI GURU GOBIND SINGH COLLEGE OF PHARMACY
01.2019 - 06.2021
Medical lab technician
SRL Ltd at Fortis Hospital
01.2015 - 01.2016
Post Graduate Diploma in Technical Management and Services -
Kwantlen Polytechnic University
Master of Science - M.Sc. - Biotechnology
Khalsa College Amritsar
Bachelor of Science - Medical Laboratory Technology
Chitkara University
High School Certificate - Non-Medical
Senior Secondary School
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