Deepinder Kaur

• Delivered exceptional customer service by assisting shoppers with inquiries, locating products, and resolving concerns efficiently.

• Processed customer transactions accurately, including cash, card, and digital payments, ensuring smooth checkout experiences.

• Maintained knowledge of store policies, promotions, and product locations to provide accurate information to customers.

• Managed returns, exchanges, and refunds in accordance with company policies, ensuring customer satisfaction.

• Collaborated with team members to restock shelves, maintain cleanliness, and organize displays to enhance the shopping experience.

• Addressed and resolved customer complaints promptly and professionally, ensuring high levels of customer satisfaction.

• Assisted customers with special orders and online pick-up services, ensuring timely and accurate fulfillment.

• Promoted loyalty programs, store discounts, and special offers to increase customer engagement and sales.

• Handled challenging situations, such as price disputes or policy clarifications, with tact and professionalism.

• Monitored customer feedback and relayed valuable insights to management for improving store services.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Customer Service Manager as required.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Trained new personnel regarding company operations, policies and services.