Dixita Devre
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Office Administrative Assistant
Saskatchewan Health Authority
Regina, SK
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Medical Office Assistant
Gateway Alliance Medical Clinic
Regina, SK
12.2022 - 09.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Team Leader
Suzy Sheir
Regina, SK
11.2022 - 05.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Representative
HDFC Bank
Vadodara, GJ, India
07.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
Administrative Assistant
Raj Clinic
Vadodara, GJ, India
05.2021 - 09.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Certificate - Medical Office Assistant
Regina Public Library
Regina, SK04.2024
Certificate - Medical Terminology
Regina Public Library
Regina, SK10.2023
Bachelor of Commerce - Finance And Administration
The Maharaja Sayajirao University of Baroda
Vadodara, GJ, India05.2022
High School - Business
Auxilium Convent High School
Vadodara, GJ, India04.2019
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Confidentiality handling
- Telephone reception
- Customer Engagement
- Billing and coding
- Customer Service
- Computer Skills
- Office Administration
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Personal Interests
- Personal Fitness
- Folk dancing and Traditional Music
- Anchoring
- Volunteer work/Community Involvement
- Solo Travelling
Timeline
Office Administrative Assistant
Saskatchewan Health Authority
09.2023 - Current
Medical Office Assistant
Gateway Alliance Medical Clinic
12.2022 - 09.2023
Team Leader
Suzy Sheir
11.2022 - 05.2023
Customer Service Representative
HDFC Bank
07.2021 - 09.2022
Administrative Assistant
Raj Clinic
05.2021 - 09.2022
Certificate - Medical Office Assistant
Regina Public Library
Certificate - Medical Terminology
Regina Public Library
Bachelor of Commerce - Finance And Administration
The Maharaja Sayajirao University of Baroda
High School - Business
Auxilium Convent High School