Divyansh Singla
Toronto,ON
Summary
Dedicated and customer-focused professional with a passion for providing exceptional technical support. Skilled in assessing customers' needs, offering solutions, and fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Front Store Supervisor
On The Run, Pioneer
Vaughan, ON
09.2023 - 01.2024
- Organized, monitored and managed staff to ensure efficient operations in the store
- Handled customer inquiries, complaints, returns, refunds and exchanges
- Assisted in training new staff members on their roles and responsibilities
- Monitored cash registers for accuracy during shift changes
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods
- Worked in a fast-paced environment.
Sales and Technical Support Specialist
Think and Learn Pvt Ltd, Byjus
India
06.2022 - 04.2023
- Provided technical support to customers, assisting with troubleshooting, installations, and product inquiries
- Demonstrated exceptional customer service skills, ensuring customer satisfaction with prompt and effective solutions
- Collaborated with team members to address complex technical issues and improve overall customer experience
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Established KPI for company, regional team, and individual performance through teamwork and customer focus
- Handled customer inquiries and trained a team of six for customer service.
Education
Post Graduate Certificate in Project Management -
Sheridan College
12.2023
Bachelor in Mechanical Engineering -
Thapar Institute of Engineering and Technology
05.2022
Skills
- Customer Service
- Workflow Management
- Training and mentoring
- Team Player
- Technical proficiency
- Time Management
- Composed and customer focused
- Working in fast-paced environment
Timeline
Front Store Supervisor
On The Run, Pioneer
09.2023 - 01.2024
Sales and Technical Support Specialist
Think and Learn Pvt Ltd, Byjus
06.2022 - 04.2023
Post Graduate Certificate in Project Management -
Sheridan College
Bachelor in Mechanical Engineering -
Thapar Institute of Engineering and Technology
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