Divya Sai

• Boosted revenue by effectively upselling additional services and amenities to guests during their stay
• Expanded customer base through cold calling, networking, and relationship building.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

• Screened 45+ incoming calls per shift, retrieved messages, and forwarded calls and messages to the appropriate personnel
• Communicated with patients regarding upcoming appointments, test results, and physician availability
• Processed and recorded 15+ financial transactions per day
• Verified 20+ patient charts and documents daily
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Generated reports and logged patient information for reliable records.

1] Practiced On-Campus Internship for 4 months , maintained patient records, filling documents, and

administrative support to the healthcare professionals.

2] Proficient in OSCAR EMR , scheduling, TRIAGING , and updating patient information in an accurate

and timely manner.

3] Learned about the every medical field, HIPPA compliance and Confidentiality and Privacy about

the patient information.

4] Also practiced Laboratory procedures; Blood, Urine, DNA, Tissue and Genetics analyses and

always followed the Clinical procedures and regulations.