DIvya Maligireddy
Pickering,Ontario
Summary
Proven Software Engineer with a track record of implementing robust software solutions at TD Bank. Excelled in Java development and RESTful API integration, showcasing strong problem-solving and collaboration skills. Expert in configuration management and known for a customer-centric approach, significantly enhancing project outcomes and client satisfaction.
Overview
3
3
years of professional experience
Work History
Software Engineer
TD Bank
Toronto, Ontario
03.2023 - 06.2024
- Designed and implemented user rights and entitlements management, group management, payment authorizations, and exception processing for the Customer portal.
- Collaborated closely with UI developers and Quality Engineers (QE) to ensure smooth integration and testing of frontend and backend functionalities; gained proficiency in Java development, including JDK 8 and JDK 17, and experience with the Spring Boot framework for building robust and scalable applications.
- Developed familiarity with RESTful APIs and Microservices architecture for efficient communication between layers; drove knowledge of version control systems such as Git, and continuous integration tools like Jenkins, and deepened expertise in IDEs including IntelliJ IDEA and Eclipse for efficient development workflows.
- Hands-on experience with database technologies such as Hazelcast and Redis for caching and storage; competence in object mapping using tools like MapStruct.
- Applied algorithms to optimize performance and enhance system efficiency.
- Strong collaboration and communication skills, working closely with UI developers and QE team members; participated in Agile ceremonies and cross-functional meetings to ensure alignment and collaboration across teams.
- Introduced Test-Driven Development (TDD) methodologies to enhance code quality and reliability. Applied problem-solving skills to address complex technical challenges.
- Leveraged JavaScript for front-end development tasks, ensuring dynamic and interactive user experiences.
- Introduced Test-Driven Development methodologies and utilized Node for efficient backend development.
- Leveraged AWS services for scalable and reliable infrastructure deployment.
- Utilized cloud computing services to deploy scalable and reliable infrastructure solutions, including AWS and Google Cloud Platform (GCP).
- Compliance with deadlines is paramount in our workflow, ensuring timely completion of tasks and projects while upholding accountability and efficiency.
Service Desk Technician
CGI
Toronto, Ontario
04.2021 - 07.2022
- Managed high volumes of incoming calls and provided superior technical support to address client needs promptly.
- Utilized ticketing systems proficiently to manage, track, and prioritize support actions and requests.
- Diagnosed, troubleshot, and resolved a wide range of incidents and service requests reported by clients, ensuring thorough documentation and resolution.
- Addressed technical hardware and software issues, including printers, cell phones, web browsers, and MS Office Suite applications, with a focus on quick resolution.
- Demonstrated proficiency in resolving technical problems across different Microsoft Windows Operating Systems (Windows 10, Windows 7).
- Leveraged appropriate tools such as remote takeover, knowledge base resources, ticketing tools (e.g., ServiceNow), and communication platforms to diagnose, troubleshoot, and resolve issues efficiently.
- Logged all troubleshooting steps and documented resolution activities meticulously within the incident management tool to maintain accurate records.
- Monitored incidents through their lifecycle until resolution, providing regular updates to stakeholders and ensuring customer satisfaction.
- Stayed current with system information, changes, and updates to provide informed support and contribute to continuous improvement.
- Assigned non-resolved incidents or service requests to the appropriate support teams, ensuring timely escalation of urgent issues requiring immediate attention.
- Instructed clients in the basic use of hardware and software to enhance their understanding and utilization of technology resources.
- Installed and configured new hardware and software on desktops, laptops, and peripherals, such as printers, card readers, and other devices, to support organizational needs.
- Imaged desktop and mobile computers to streamline deployment processes and ensure consistency in system configurations.
- Conducted basic wired and wireless network troubleshooting to address connectivity issues and maintain operational efficiency.
- Provided timely project updates as required, including accurate time tracking and reporting to support team objectives and project management.
- Performed additional duties as required to support team objectives and ensure smooth operation of IT services.
Education
Attestation of College Studies - Computer Networks And Security
ISI, Higher Institute of Computer Science
Montreal, QC02-2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad, India05-2019
Skills
- Configuration Management
- Troubleshooting and resolution
- Algorithm implementation
- Customer-Centric Approach
- Software Design
- Software Applications
Timeline
Software Engineer
TD Bank
03.2023 - 06.2024
Service Desk Technician
CGI
04.2021 - 07.2022
Attestation of College Studies - Computer Networks And Security
ISI, Higher Institute of Computer Science
Bachelor of Science - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
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