Summary
Overview
Work History
Education
Skills
Timeline
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Serena Suchanek

Pickering,Ontario

Summary

Customer Service Representative with extensive experience in office administration and sales, focused on enhancing team efficiency and achieving performance targets. Demonstrated ability to guide and resolve issues, creating a supportive and collaborative environment. Proficient in customer support, data analysis, and management, prepared to tackle new challenges effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Farber
Toronto, Ontario
09.2024 - Current
  • Scheduling and managing appointments using the booking system.
  • Communicating with clients via various channels (phone, email, web chat, SMS).
  • Data Management: Performing data entry, rescheduling appointments, and creating follow-up tasks.
  • Task Management: Handling team inboxes, performing administrative tasks as assigned, and creating and completing follow-up tasks.
  • Process Improvement: Suggesting and implementing improvements in processes to enhance efficiency and client experience.

Assistant Manager

Orangetheory Fitness
Pickering, Ontario
09.2022 - 11.2023
  • Assisted managers with administrative tasks and trained the sales team, enhancing team efficiency.
  • Achieved monthly targets through B2C sales and email marketing campaigns.
  • Generated and converted leads, selling memberships with comprehensive product knowledge.
  • Managed client communications, documentation, and staff schedules, ensuring smooth operations.

Statistics Peer Mentor

Toronto Metropolitan University
Toronto, Ontario
08.2021 - 05.2022
  • Guided students in Statistics, boosting their understanding and academic performance.
  • Resolve SPSS software issues, enhancing students' problem-solving skills.
  • Facilitated comprehension of statistical concepts through effective tutoring.
  • Conducted one-on-one sessions, fostering a collaborative learning environment.

Residence Service Desk Agent

Toronto Metropolitan University
Toronto, Ontario
03.2021 - 04.2022
  • Maintained access control for residence buildings, ensuring security, and smooth operations.
  • Collaborated with interdepartmental staff to troubleshoot and assist residents, enhancing service quality.
  • Managed organizational documents, answered phones, and handled student mail, improving efficiency.
  • Resolved resident issues promptly, fostering a supportive living environment.

Cashier + Packager

Bruno's Signature
Pickering, Ontario
06.2017 - 09.2020
  • Prepared and packaged food items, maintaining high standards of quality and presentation.
  • Processed transactions and resolved issues, ensuring seamless service and customer satisfaction.
  • Trained new hires, boosting team performance and service quality.
  • Conducted inventory checks and restocked items, ensuring product availability.
  • Handled phone orders during peak periods, maintaining accuracy and customer satisfaction.

Education

Bachelor of Arts - Sociology

Toronto Metropolitan University
Toronto
06-2022

Skills

  • Customer service expertise
  • Research and data analysis
  • Administrative support
  • Sales and marketing
  • Leadership and management
  • Organizational platform proficiency
  • Time management skills
  • Verbal and written communication
  • Team collaboration
  • Statistical analysis software knowledge

Timeline

Customer Service Representative

Farber
09.2024 - Current

Assistant Manager

Orangetheory Fitness
09.2022 - 11.2023

Statistics Peer Mentor

Toronto Metropolitan University
08.2021 - 05.2022

Residence Service Desk Agent

Toronto Metropolitan University
03.2021 - 04.2022

Cashier + Packager

Bruno's Signature
06.2017 - 09.2020

Bachelor of Arts - Sociology

Toronto Metropolitan University

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Serena Suchanek