Divya Gupta
Altona,MB
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at various companies, leveraging strong analytical thinking and team management skills. Excelled in developing strategies that improved service standards, evidenced by a significant increase in client retention. Expert in MS Office and adapt at fostering customer relationships, consistently achieving beyond set targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Extreme Pita
Saskatoon, Saskatchewan
01.2024 - 11.2024
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Operations Executive
VG Group of Companies
Vancouver, British Columbia
05.2023 - 12.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Administrative Coordinator Co-op
Sheridan College
Mississauga, Ontario
01.2023 - 04.2023
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Organized corporate social responsibility events, boosting company image and employee engagement.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
Personal Shopper
Loblaws Companies Ltd.
Toronto, Ontario
11.2022 - 12.2022
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained a high level of customer service while ensuring customer satisfaction.
Field Sales Representative
Kognitive Sales Solutions. Inc
Toronto, Ontario
08.2022 - 10.2022
- Identified customer needs by asking questions and advising on best solutions.
- Gave eye-catching presentations to customers in order to provide information regarding company's products and services.
- Established relationships with potential clients through cold calling and networking events.
- Generated leads through direct contact with customers and online sources.
Education
Post Graduate Diploma - Marketing Management And Research
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON12-2022
Language Proficiency - French Language And Literature: B2 Level Certified
Alliance Française De Delhi
New Delhi, INDIA04-2022
Bachelor of Arts - Journalism And Mass Communication
Indraprastha University
New Delhi, INDIA04-2022
Skills
- MS office
- Team management
- Customer Relationship Management
- Inventory accuracy
- Analytical thinking
- Decision-making
- Documentation and reporting
- Advertising and marketing
Languages
English
Full Professional
French
Professional
Internships
- CSR Times Magazine- Social Media Marketing Intern
- Glamour Mantra Magazine- Content Creator
- Press Council of India- Editorial Section Intern
- Business World Magazine- Press Release Intern
- Youth Empowerment Foundation, NGO- Fund Raiser
Certification
- Inbound Marketing Certification offered by HubSpot.
- Google Analytics for beginner Certification offered by Google at Skill shop.
- Project Management Certification by Google Career Certification.
- Google Ads Display Certification offered by Google at Skill shop.
References
References available upon request.
Timeline
Food Service Supervisor
Extreme Pita
01.2024 - 11.2024
Operations Executive
VG Group of Companies
05.2023 - 12.2023
Administrative Coordinator Co-op
Sheridan College
01.2023 - 04.2023
Personal Shopper
Loblaws Companies Ltd.
11.2022 - 12.2022
Field Sales Representative
Kognitive Sales Solutions. Inc
08.2022 - 10.2022
Post Graduate Diploma - Marketing Management And Research
Sheridan College Institute of Technology And Advanced Learning
Language Proficiency - French Language And Literature: B2 Level Certified
Alliance Française De Delhi
Bachelor of Arts - Journalism And Mass Communication
Indraprastha University
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