Hiral Patel
Langley,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Food Service Supervisor
Red Swan Pizza
10.2023 - Current
- Ensure cleanliness and organization in guest and work areas, adhering to established sanitation standards.
- Implement proper inventory tracking and storage practices to minimize food waste.
- Adhere to company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards from storage to delivery.
- Order new supplies and food to sustain service levels.
- Efficiently managed food service operations and upheld a clean environment to improve customer Satisfaction.
- Monitored food safety procedures closely to ensure consistent adherence to HACCP guidelines, preventing foodborne illnesses. Ensured a clean environment.
Customer Service Supervisor
Tim Horton's
10.2018 - 08.2023
- Promote a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborate with other departments to address recurring customer concerns, improving overall service quality.
- Coach employees through day-to-day work and complex problems.
- Improve customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintain up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Streamline workflow processes for increased efficiency in handling customer inquiries and complaints.
- Complete bi-weekly payroll for employees.
Laboratory Technician
Elixir Pharma
08.2015 - 05.2017
- Maintained high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Trained new associates in laboratory procedures and standards.
- Performed routine lab and department maintenance to keep area clean and orderly.
Education
Certificate - Early Childhood Education - Infant And Toddler
Coastal Collage of BC
Surrey, BC09.2023
Post-Degree Certificate - Marketing Management
BCIT
Burnaby, BC07.2021
Master of Science - Microbiology And Immunology
HNGU
Patan, India06.2017
Bachelor of Science - Microbiology And Immunology
HNGU
Patan, India06.2015
Skills
- Staff Supervision
- Team Building and Leadership
- Time Management
- Problem-Solving
- MS Office
- Quality Assurance
- Specimen Processing
- Research and documentation
- Medical Laboratory Procedures
- Laboratory Testing
- Quality Control Procedures
- Quality control monitoring
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Food Service Supervisor
Red Swan Pizza
10.2023 - Current
Customer Service Supervisor
Tim Horton's
10.2018 - 08.2023
Laboratory Technician
Elixir Pharma
08.2015 - 05.2017
Certificate - Early Childhood Education - Infant And Toddler
Coastal Collage of BC
Post-Degree Certificate - Marketing Management
BCIT
Master of Science - Microbiology And Immunology
HNGU
Bachelor of Science - Microbiology And Immunology
HNGU
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