Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Divya Divya

Brampton,ON

Summary

Dynamic professional proficient in seamlessly integrating customer service proficiency with security operations acumen. With a solid background in both areas, excel in delivering exceptional customer experiences while safeguarding assets and maintaining a secure environment. Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

OMNI ASSOCIATE

Walmart
03.2023 - Current
  • Accurately pick, pack, and ship customer orders, ensuring timely and error-free order fulfillment
  • Monitor and manage inventory levels, coordinating restocking activities and reconciling discrepancies as needed
  • Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and assisting with online order pickups and returns
  • Maintain real-time order tracking using Walmart's systems to provide customers with accurate order status updates
  • Conduct quality checks on items to ensure meet Walmart's standards before packaging and shipping
  • Collaborate with in-store associates and OMNI team members to streamline operations and ensure a cohesive shopping experience for customers both online and in-store.

SECURITY OFFICER

SafeGuard Solutions Inc.
01.2024 - 03.2024
  • Conduct regular patrols of assigned areas to deter and detect unauthorized activity.
  • Monitor security cameras and alarm systems to identify potential security breaches.
  • Enforce access control procedures, verifying credentials of employees, visitors, and vendors.
  • Respond promptly to incidents, emergencies, and alarms, following established protocols.
  • Complete thorough incident reports and maintain accurate logs of security activities.
  • Provide exceptional customer service to clients and visitors, addressing inquiries and concerns professionally.

CASHIER

Galito's Chicken
10.2022 - 02.2023
  • Processed cash, checks, and credit cards for customer purchases
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Tracked inventory levels accurately to ensure adequate stock is available for sale
  • Delivered exceptional customer service at all points of contact
  • Enforced store safety and cleanliness standards, reducing hazards.

Education

CERTIFICATION IN HEALTH AND SOCIAL SYSTEM NAVIGATION - Health And Society

Conestoga College
Kitchener, Ontario
04.2024

CERTIFICATION IN PROJECT MANAGEMENT -

Canadore College
North Bay, Ontario
04.2023

MASTER OF SCIENCE (M.S.) IN MICROBIOLOGY -

Panjab University
Chandigarh, India
09.2022

Skills

  • Customer Relations
  • Surveillance
  • Risk Assessment
  • Emergency Response
  • Crisis Management
  • Communication
  • Attention to Detail
  • Workplace Safety
  • Emergency Response

Languages

English
Hindi
Punjabi

Certification

  • Licensed Security Guard (Ontario Ministry of Community Safety and Correctional Services)
  • First Aid and CPR Certification (Canadian Red Cross)
  • WHMIS (Workplace Hazardous Materials Information System) Certification

References

Available upon request.

Timeline

SECURITY OFFICER

SafeGuard Solutions Inc.
01.2024 - 03.2024

OMNI ASSOCIATE

Walmart
03.2023 - Current

CASHIER

Galito's Chicken
10.2022 - 02.2023

CERTIFICATION IN HEALTH AND SOCIAL SYSTEM NAVIGATION - Health And Society

Conestoga College

CERTIFICATION IN PROJECT MANAGEMENT -

Canadore College

MASTER OF SCIENCE (M.S.) IN MICROBIOLOGY -

Panjab University

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