Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rakhi Kumari

Calgary,Canada

Summary

Organized Associate skilled in processing sales transactions and communicating with customers to deliver top-quality service. Proficient POS system user with one year of retail experience. Positive and upbeat retail sales professional and people-person with one year of related experience. Skilled in merchandising products, organizing inventory, and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand. Skilled team player with strong background in retail environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Overview

9
9
years of professional experience

Work History

Omni Associate

Walmart
10.2023 - Current
  • Used POS system to scan customer purchases, calculate prices and process transactions
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift
  • Answered questions via telephone, email or in-person interactions
  • Created and delivered professional presentations to senior management, effectively communicating key findings and recommendations
  • Partnered with team members to develop and execute innovative marketing campaigns
  • Supported finance team by performing simple accounting tasks and generating reports.

Senior Systems Engineer

Cognizant Technologies Solutions
02.2015 - 12.2018
  • Installed, configured and tested system components before deployment to clients
  • Wrote supporting technical documentation for field tests, integration and deployment actions
  • Completed root cause analysis and reviewed corrective actions to address test failures
  • Mentored junior-level system engineers in developing solutions designs and using new technology
  • Delivered end-user training on all new and updated systems
  • Providing remote support to end users to trouble shoot the issues at level 1/2 using Bomgar, New hire setup, applications installation on user’s
    machine, break fix issues, interacting with 3rd party vendor, assigning field technician.
  • Part of transition of L2/L1 App support
  • Hands on Experience on technical aspects like workflows, UI and Data Policies, UI Actions, client scripts, business rules, script includes, ACLs, scheduled jobs, import sets, Transform map, Virtual Agent, Topic Flow,Bi- Directional Integration, Campaign, Reports, Survey, Interactive filter,Notifications, Inbound Actions.
  • Rich development experience in creation of SLA notifications, catalog forms and associated workflows with it.
  • Manage data with tables, import sets and Update sets.
    Worked on Service Portal, widget creation and modification.
  • Coordinate with Stewart SMEs to understand the applications.
  • Involved in creating the infrastructure for the project startup process.
  • Supporting internal applications through day-to-day maintenance, Break fixes, and working with users on application issues.

Education

Bachelor of Engineering Computer Science -

MATS University
Raipur, India
06.2014

Skills

  • Analytical thinking
  • Multitasking
  • Planning
  • Networking
  • EUC- end user computing
  • Vendor management,
  • Service Now (SNOW)
  • SQL server
  • ITIL
  • IT service/Infrastructure management
  • OOPs
  • Customer relations
  • Teamwork
  • Collaboration

Languages

English
Professional Working
Hindi
Native or Bilingual
Bengali
Native or Bilingual

Timeline

Omni Associate

Walmart
10.2023 - Current

Senior Systems Engineer

Cognizant Technologies Solutions
02.2015 - 12.2018

Bachelor of Engineering Computer Science -

MATS University

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Rakhi Kumari