Summary
Overview
Work History
Education
Skills
Languages
Certification
Awards
Timeline
Generic

Divya

Surrey

Summary

Dynamic and detail-oriented retail professional with a proven track record of excellence in customer service, office administration, and operational support at Walmart Canada. Awarded "Shining Star of the Month" for outstanding contributions. Expertise in inventory management, shrink prevention, and financial processes, coupled with advanced digital marketing and e-commerce skills. MBA graduate with a customer-first mindset and proficiency in Excel and SMART systems. Available for full-time roles with open availability.

Professional with strong background in administrative support, ready to contribute effectively to team success. Skilled in managing schedules, coordinating meetings, and handling communications with precision. Known for adaptability, reliability, and results-driven approach. Consistently ensures smooth office operations and fosters collaborative work environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

OFFICE AND ADMINISTRATIVE ASSOCIATE

WALMART
10.2024 - Current
  • Streamlined Reporting: Generated and organized key operational reports, including Warehouse Receiving Detail and Inventory Tracking, to support efficient decision-making.
  • Compliance Oversight: Ensured adherence to company standards through meticulous review of AMP+ and BPM items.
  • Data Analysis: Conducted in-depth analysis of critical reports such as NOF/Local Item and Scanning Exceptions, driving actionable insights for management.
  • Operational Efficiency: Processed D38/D40 MTRs, managed claims, and supported DSD operations to enhance workflow productivity.
  • Financial Management: Handled ATM and Self-Checkout replenishments, bank deposits, and chargeback resolutions with precision.

CUSTOMER SERVICE MANAGER

WALMART
08.2023 - Current
  • Exceptional Customer Experiences: Warmly greeted customers, addressed inquiries, and guided purchase decisions to foster loyalty and satisfaction.
  • Problem Resolution: Efficiently resolved complex customer concerns with professionalism, ensuring a high level of customer satisfaction.
  • Team Mentorship: Trained and mentored new team members on customer service standards and operational procedures, promoting team efficiency.
  • Sales Floor Maintenance: Maintained a visually appealing and organized sales floor to enhance the shopping experience.
  • Sales Promotion: Effectively communicated the value of in-store services and products to customers, driving sales growth.
  • Commitment to Safety: Adhered to health and safety protocols, addressing potential hazards to ensure a safe shopping environment.
  • Policy Expertise: Served as a reliable point of contact for store policies, returns, and exchanges, fostering trust and transparency.
  • Exceeding Expectations: Consistently surpassed performance metrics and received commendations for outstanding customer interactions.

Education

MBA - Business Administration - Finance

University Canada West
10.2024

Bachelor of Education - Education

Punjab University
05.2021

Bachelor of Mathematics - Accounting and Information Systems

Punjab University
04.2019

Skills

  • Customer Service Excellence Administrative and Operational Support
  • Retail Merchandising and Inventory Control Financial Reconciliation and Reporting
  • Shrink Prevention and Loss Mitigation Digital Marketing and SEO Strategies
  • E-Commerce Development and Management Proficient in Microsoft Excel and SMART Systems
  • Customer service
  • Verbal communication
  • File organization
  • Relationship building
  • Office procedures
  • Maintaining records
  • Strategic planning
  • Records retention
  • Document management

Languages

Hindi
Full Professional
English
Full Professional

Certification

  • E-Commerce Store with Shopify | Coursera | Apr 2024
  • SEO Fundamentals | Semrush | Issued: Jul 2024

Awards

Recognized as "Shining Star of the Month" for outstanding performance and dedication at Walmart Canada

Timeline

OFFICE AND ADMINISTRATIVE ASSOCIATE

WALMART
10.2024 - Current

CUSTOMER SERVICE MANAGER

WALMART
08.2023 - Current

Bachelor of Education - Education

Punjab University

Bachelor of Mathematics - Accounting and Information Systems

Punjab University

MBA - Business Administration - Finance

University Canada West

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