Solmaz Yousefli
Vancouver,BC
Summary
Enthusiastic and reliable professional with over 4 years of experience in customer service, retail, and administrative roles. Skilled at handling customer inquiries, upselling, and supporting sales teams to reach targets. Highly organized, with a strong knack for managing schedules, documents, and office tasks. Proficient in Microsoft Office, Salesforce, and POS systems. Fluent in English and Persian, and always ready to tackle challenges while delivering excellent service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant- Retail Sales Associate
Hyperstar
05.2022 - 01.2025
- Assisted customers with product selection and inquiries, driving a 15% increase in sales.
- Processed transactions, returns, and exchanges efficiently, ensuring a smooth customer experience.
- Maintained an organized and appealing store environment, enhancing the shopping experience.
- Built strong customer relationships, providing exceptional service that boosted satisfaction and loyalty.
Customer Service Representative
Hyperstar
09.2020 - 05.2022
- Effectively managed high-stress situations, maintaining professionalism and resolving disputes or conflicts with ease.
- Resolved customer complaints empathetically, leading to increased loyalty and repeat business.
- Handled escalated calls efficiently, finding mutually satisfactory resolutions for both customers and the company.
- Improved customer satisfaction by 20% through prompt responses and effective problem-solving.
- Upsold products and services, consistently meeting or exceeding sales targets.
Education
Master of Science - Multiscale Architecture
Politecnico Di Milano
Milan, Italy05-2017
Bachelor of Science - Architecture Technology
Azad University of Qazvin
Qazvin, Iran09-2010
Skills
- Customer Service Excellence: Ability to resolve customer issues and enhance satisfaction and loyalty
- Sales & Support: Skilled in upselling and supporting sales teams to meet and exceed targets
- Administrative Expertise: Proficient in scheduling, document management, and office coordination
- Multitasking & Time Management: Efficient in managing multiple tasks in fast-paced environments without compromising quality
- Problem Solving & Conflict Resolution: Effective at identifying solutions to customer concerns and operational challenges
- Technical Skills: Proficient in Microsoft Office Suite, Power BI, CRM Software (Salesforce, HubSpot), and POS Systems
Languages
English
Full Professional
Persian
Native or Bilingual
Italian
Professional Working
Timeline
Administrative Assistant- Retail Sales Associate
Hyperstar
05.2022 - 01.2025
Customer Service Representative
Hyperstar
09.2020 - 05.2022
Master of Science - Multiscale Architecture
Politecnico Di Milano
Bachelor of Science - Architecture Technology
Azad University of Qazvin
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