Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Ceja

Pacoima

Summary

Dedicated administrative professional with over three years of experience in customer service, project management, and operational support. Known for exceptional organizational skills, attention to detail, leadership, and the ability to thrive in fast-paced environments.

Bilingual in English and Spanish with strong communication and technical expertise.

Overview

6
6
years of professional experience

Work History

Receptionist/Office Administrative Assistant

J.T. Wimsatt Contracting
01.2021 - 06.2024
  • Assistant to CEO and Vice President
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed daily administrative functions, including scheduling meetings, organizing group events, and maintaining office inventory.
  • Supported project management by creating contracts, preparing work orders, and compiling project binders.
  • Coordinated travel arrangements, shipping logistics, and employee resources such as devices and fuel cards.
  • Handled customer service tasks with professionalism, including managing over 40+ calls daily and resolving issues promptly.
  • Oversaw company website updates, translated documents into Spanish, and ensured HR and payroll paperwork compliance.
  • Planned company events, catered monthly meetings, and handled office supply restock
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with planning office events and meetings for smooth execution.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Shipping Coordinator

Contractors Wardrobe
08.2019 - 03.2021
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Processed returns and updated accounts.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.

Receptionist/Appointment Scheduler

Anthony International
03.2018 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.

Education

High School Diploma -

San Fernando High School
San Fernando, CA
06-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication
  • Appointment scheduling
  • File management
  • Administrative support
  • Project Management & Coordination
  • Customer Service Excellence
  • Bilingual: English/Spanish
  • Administrative & Operational Support
  • Strong Multitasking & Problem-
    Solving Skills
  • Data Entry & Reporting
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
  • Quick Learner & Adaptable

Timeline

Receptionist/Office Administrative Assistant

J.T. Wimsatt Contracting
01.2021 - 06.2024

Shipping Coordinator

Contractors Wardrobe
08.2019 - 03.2021

Receptionist/Appointment Scheduler

Anthony International
03.2018 - 08.2019

High School Diploma -

San Fernando High School

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Jasmine Ceja