Disha Maisuriya
Kitchener,ON
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Supervisor
SUBWAY®Restaurants
10.2021 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Customer Service Representative
Domino's Pizza
08.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Post-Degree Certificate - Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2021
Certificate in Bachelor of Commerce - Financial Accounting
Veer Narmad South Gujarat University
Surat, Gujarat, India03.2018
Higher Secondary Certificate in Commerce - Commerce
Sanskar Bharti Vidhyalaya
Surat, Gujarat, India03.2015
Secondary Certificate in Maths - Mathematics
D.R Rana Vidhyasankul
Surat, Gujarat, India03.2013
Skills
- Customer Flow Monitoring
- FAA Directives
- Regulatory and Legal Compliance
- Critical Thinking
- Time Management
- Health and Safety Procedures
- Verbal and Written Communication
- POS Terminal Operation
Certification
Food Handler Training Certification (July 2021- July 2026)
Timeline
Store Supervisor
SUBWAY®Restaurants
10.2021 - Current
Customer Service Representative
Domino's Pizza
08.2020 - 09.2021
Post-Degree Certificate - Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Certificate in Bachelor of Commerce - Financial Accounting
Veer Narmad South Gujarat University
Higher Secondary Certificate in Commerce - Commerce
Sanskar Bharti Vidhyalaya
Secondary Certificate in Maths - Mathematics
D.R Rana Vidhyasankul
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