Summary
Overview
Work History
Education
Skills
Timeline
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Diljot Kaur

Moncton,NB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

VoiceLogic
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Security Guard

Executek International
01.2022 - 06.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Education

Hospitality

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
04.2023

Skills

  • Product Organization
  • Microsoft Access
  • Customer Service
  • Recordkeeping Strengths
  • Multilingual
  • Call Center Operations

Timeline

Customer Service Representative

VoiceLogic
08.2022 - Current

Security Guard

Executek International
01.2022 - 06.2022

Hospitality

Cambrian College of Applied Arts And Technology

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Diljot Kaur