DIANNE GEERAERT
Burnaby,BC
Summary
An impartial critical thinker. Astute and motivated with a solid background in regulatory policies and compliance administration, investigative practices and best practices. Additionally years of administering post secondary education in admissions, and administrative management. Focused on collaboration, performance and flexibility in the face of changing industry demands and regulations. Analytical in approach and customer service focused. Good at adapting to new situations and challenges. Well-versed in policy development, training, running recruitment drives. and building customer pipelines. Gentle leader and problem solver with an articulate communication style both in the written and spoken word. Experienced Senior Registrar with 3 years of experience successfully handling all documentation, recordkeeping and customer service functions.
Overview
24
24
years of professional experience
Work History
Registrar
Association of Cooperative Counselling Therapists of Canada
02.2022 - Current
- Provides leadership for the Association in areas of investigative procedures, regulation policies, registration and administration
- Acts as the Association's primary expert and resource on investigations, applications and registrations
- Authorizes revisions and compliance with ACCT Competency Development policies and procedures
- Advises on matters related to regulation and professional standards, regarding Standards of Practice, Scope of Practice, and Code of Ethics
- Liaises and provides guidance to all Ethics Investigations & Ethics Committee members
- Conducts pre-assessments for new educational programs and Association policies
- Develops community partnerships and advocates for ACCT
- Reviews and gives final approval on all membership applications
- Leads by initiating projects and creating teams from volunteers to meet needs of the ever-growing Association.
- Provides on-going support to the ACCT Board in investigative and policy amendment matters
- Provides leadership by demonstrating cooperation with all ACCT's staff, contractors, members, volunteers, and public.
DIRECTOR OF ADMISSIONS
Rhodes Wellness College and Vancouver School of Healing Arts
09.2020 - 01.2022
- Provided leadership for College in areas of administration, management, customer service and admissions
- Monitored revenue budgets and generated over-budget figures in revenue per intake
- Contributed to tremendous revenue growth from $350,000.00 to 3 million within a time frame of 3 years
- Spear-headed new and proven recruitment practices to result in higher enrollment numbers in short span of time
- Collaborated and advised on financial aid, education, and career services to achieve high student intake numbers
- Increased retention levels using above average negotiating skills
- Organized related activities such as Open Houses, Info
- Sessions and Orientations
- Arbitrated with President of College on behalf of both school and on student issues
- Orchestrated and maintained better communication between students and various departments within school
- Supervised day-to-day functions of admissions department including document collection and student recruiting and interviewing skills
- Knowledge of Databases such as CRM systems - Campus Login, Star Chapter and Nova
- Facilitated coaching and mentoring for admissions and administrative teams to drive professional growth while collaborating with team of Directors to provide feedback and suggestions.
ADMISSIONS & MARKETING MANAGER
Rhodes Wellness College & Vancouver School of Healing Arts
01.2018 - 08.2020
- Hired, trained and supervised admissions advisors focusing on customer service, diversity and technology
- Maintained contact with prospective students through phone calls and email
- Processed admissions applications and transcript requests to facilitate student enrollment
- Compiled and analyzed marketing data to generate reports for President
- Developed and implemented strategic targeted recruitment and marketing plan for College.
EDUCATIONAL ADVISOR - ADMISSIONS
Brighton College
01.2015 - 08.2016
ENGLISH AS A FOREIGN LANGUAGE INSTRUCTOR
ELS Language School
01.2013 - 01.2015
CREATIVE DIRECTOR/OWNER/OPERATOR
Phoenix Productions
08.2000 - 04.2012
Education
Bachelor of Arts - English Honors & Economics
Master of Arts - Education & Psychology
TESOL Certified - ESL Teacher
Skills
- Proven Regulatory Management Skills – interpretation and functionality
- Excellent Communication Skills
- Strong Team Management and Building
- Policy Amendment and new policy generation skills
- Ability to apply good judgement and equality to all levels of administration and customer service
- Conflict Management
- Leadership Training & Development
- Planning & Coordination
- Recruitment & Enrollment
- Performance Monitoring
- Excellent at Student/Member Relations & Retention
- Seeks finding solutions rather than conflict
References
References available on request.
Timeline
Registrar
Association of Cooperative Counselling Therapists of Canada
02.2022 - Current
DIRECTOR OF ADMISSIONS
Rhodes Wellness College and Vancouver School of Healing Arts
09.2020 - 01.2022
ADMISSIONS & MARKETING MANAGER
Rhodes Wellness College & Vancouver School of Healing Arts
01.2018 - 08.2020
EDUCATIONAL ADVISOR - ADMISSIONS
Brighton College
01.2015 - 08.2016
ENGLISH AS A FOREIGN LANGUAGE INSTRUCTOR
ELS Language School
01.2013 - 01.2015
CREATIVE DIRECTOR/OWNER/OPERATOR
Phoenix Productions
08.2000 - 04.2012
Bachelor of Arts - English Honors & Economics
Master of Arts - Education & Psychology
TESOL Certified - ESL Teacher
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