Diane Roussel
Gatineau,QC
Summary
Proactive IT Team Lead with over 15 years of experience in technical leadership and system improvements. Expertise in user requirements analysis, system troubleshooting, and developing tailored solutions that enhance operational efficiency and user satisfaction.
Overview
38
38
years of professional experience
Work History
System Analyst (Casual As & When Required)
Public Services & Procurement Canada
Ottawa
05.2023 - Current
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Analyzed user requirements and implemented system changes to improve efficiency.
- Provided support for end users in troubleshooting system issues.
IT Team Lead (Retired)
Public Services & Procurement Canada
Ottawa
03.2015 - 04.2023
- Assisted in developing strategies for improving overall efficiency of the IT department.
- Identified areas of improvement in existing systems, and created solutions to address them.
- Provided technical leadership on the design, development, and deployment of applications.
- Coordinated closely with project managers to ensure timely completion of tasks.
- Oversaw daily operations within the IT department, including resource allocation and task delegation.
- Performed troubleshooting activities to identify root cause of system issues and develop appropriate resolutions.
- Reviewed code developed by the IT team members for accuracy and quality assurance purposes.
- Participated in meetings with stakeholders to discuss requirements gathering, system architecture design, testing procedures.
- Provided support to end users when they encountered problems with their systems or applications.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Collected, analyzed and reported on data for use in operational planning.
System Analyst, Program Center
Public Services & Procurement Canada
Ottawa
06.2007 - 03.2015
- Analyzed user requirements and implemented system changes to improve efficiency.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Provided support for end users in troubleshooting system issues.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
Business Analyst
Government of Canada
Ottawa, Ontario
06.1998 - 06.2007
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Gathered feedback from end users regarding usability issues related to applications or systems.
Staffing Assistant
Revenue Canada
Ottawa, Ontario
09.1987 - 06.1998
- Conducted reference checks on potential hires to verify qualifications and experience.
- Responded promptly to inquiries from prospective employees regarding job opportunities.
- Managed onboarding processes including background checks, drug screens, and new hire paperwork.
- Updated internal databases with information about newly hired employees.
- Monitored employee attendance records and leave requests to ensure compliance with company policies.
- Provided support to hiring managers in interviewing candidates for open positions.
- Coordinated job postings on various websites, such as Indeed and CareerBuilder.
- Facilitated communication between recruiters, hiring managers, HR personnel, and potential candidates.
- Assisted with the recruitment process by screening resumes and conducting phone interviews.
- Maintained accurate records of applicants in the applicant tracking system.
- Created offer letters and employment contracts for successful candidates.
- Managed personnel files according to policy and federal and state law and regulations.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Reviewed and filed paperwork as part of onboarding process.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Provided administrative support for HR projects and initiatives.
Education
High School Diploma -
Polyvalente Hormidas Gamelin
Gatineau (Buckingham), QC06-1980
Some College (No Degree) - Biology
University of Ottawa
OttawaSkills
- User requirements analysis
- Troubleshooting system issues
- Technical documentation
- Team collaboration
- Problem solving
- End user support
- Training development
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
System Analyst (Casual As & When Required)
Public Services & Procurement Canada
05.2023 - Current
IT Team Lead (Retired)
Public Services & Procurement Canada
03.2015 - 04.2023
System Analyst, Program Center
Public Services & Procurement Canada
06.2007 - 03.2015
Business Analyst
Government of Canada
06.1998 - 06.2007
Staffing Assistant
Revenue Canada
09.1987 - 06.1998
High School Diploma -
Polyvalente Hormidas Gamelin
Some College (No Degree) - Biology
University of Ottawa