I am a people person who likes to socialize I have a love for animals and their purpose to be therapeutic I am a fur mom to 3 cats and a dog I am intrigued with each ones personality and their ability to give me joy I am also a grandmother who enjoys spending time with my 3 grandsons I don't take life for granted and I am developing a healthier and more active lifestyle I am always open to listen and aquire new skills that I can put to use in my daily life
Diane Goodwin
Nursing/Customer Service/Cashier
900 Armour Road, Peterborough, ON,ON
Summary
Compassionate PSW possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Behavioural support. Collaborative team player with strong clinical and interpersonal skills. Available 30 hours per week, weekends and evenings.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Dedicated Nursing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Associate/Cashier position. Ready to help team achieve company goals.
To seek and maintain full/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking, offering excellent communication and good judgment. Willingness to become a team player within the company
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
BSO/PSW
St. Joseph's @ Fleming LTC
Peterborough, ON
07.2004 - 04.2020
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Used company software and databases to maintain records of services performed and patient conditions.
- Conferred with supervisor to discuss patient condition and medical care.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Copy and Print Associate
Staoles
Peterborough, ON
04.2008 - 01.2010
- Created customized options and solutions to meet customer unique copy and printing needs.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Assessed customer needs to deliver satisfactory experiences.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
- Completed complex customer orders accurately and within quoted time limit.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Performed regular maintenance to keep equipment in optimal working condition.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Cut copies apart and wrote identifying information such as page numbers or titles on copies.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
Customer Service Manager/Cashier/Courtesy Desk Associate
Walmart
Peterborough, ON
01.1992 - 05.2007
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
Associate Of Arts - Personal Support Worker
Sir Sanford Fleming College
Peterborough, ON 01.2003 - 05.2004
Associate Of Arts - Social Service Worker
Sir Standford Fleming College
Peterborough, ON 01.1994 - 06.1995
Skills
Planning and Coordination
Self-Motivated
Organization and Time Management
Decision-Making
Teambuilding
Problem-Solving
Teamwork and Collaboration
Written Communication
Dependable and Responsible
Flexible and Adaptable
Good Telephone Etiquette
Multitasking Abilities
Critical Thinking
Interpersonal Communication
Excellent Communication
Attention to Detail
Interests
Timeline
Copy and Print Associate
Staoles
04.2008 - 01.2010
BSO/PSW
St. Joseph's @ Fleming LTC
07.2004 - 04.2020
Associate Of Arts - Personal Support Worker
Sir Sanford Fleming College
01.2003 - 05.2004
Associate Of Arts - Social Service Worker
Sir Standford Fleming College
01.1994 - 06.1995
Customer Service Manager/Cashier/Courtesy Desk Associate
Walmart
01.1992 - 05.2007