Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Shand

Kitchener,ON

Summary

Dynamic and compassionate professional with a proven track record at AgeCare West Williams, excelling in emotional support and complex problem-solving. Demonstrated ability to enhance team efficiency and patient care through effective behavior redirection and incident reporting. Skilled in fostering interdepartmental communication and executing administrative tasks with reliability and punctuality.

Overview

18
18
years of professional experience

Work History

BSO PSW

AgeCare West Williams
Kitchener, Ontario
04.2008 - Current
  • Assisted clients with maintaining their ADL's.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Developed behavior plans, strategies and interventions to support staff with challenging behaviors.
  • Defined and communicated rules through approved disciplinary methods.
  • Assisted in training staff on how to effectively implement behavior plans and de-escalation techniques.
  • Developed interesting and interactive learning methods tailored to helping staff with individual needs.
  • Respected privacy of all patients at all times while providing quality care services.

Administrative Assistant

City of Guelph
Guelph, ON, Ontario
01.2007 - 08.2007
  • Greeted visitors and provided general information about the company.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Directed customer inquiries to appropriate department personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Facilitated communication between different departments within the organization.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Education

Dementiablity-updated

Behavioural Supports Ontario PSW
Waterloo, ON
03-2019

Skills

  • Mobility assistance
  • Emotional support
  • Adaptable approach
  • Dementia care
  • Medication coordination
  • Documentation
  • Active listening
  • Respectful and compassionate
  • Cultural sensitivity
  • Reliability and punctuality
  • Progress documentation
  • Patient assessments
  • Complex Problem-solving
  • Conflict resolution
  • Verbal and written communication
  • Behavior redirection
  • Time management
  • Incident reporting

Timeline

BSO PSW

AgeCare West Williams
04.2008 - Current

Administrative Assistant

City of Guelph
01.2007 - 08.2007

Dementiablity-updated

Behavioural Supports Ontario PSW

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Sharon Shand