IFUNANYA F. AGBAKOBA
Winnipeg,MB
Summary
A dedicated and motivated Psychology graduate with a solid academic foundation and a passion for understanding human behavior. I have been equipped with great knowledge of theories, research methods, practical applications and skills necessary to analyze, interpret and contribute enormously to various fields of life.
Ifunanya also has other areas of interests as she owns and manages her beauty salon.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Concentrix
05.2023 - Current
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Data Collection, Input and Case Management
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Technical Support Representative
Transcom
06.2022 - 04.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Representative
247 Intouch
05.2020 - 03.2022
- Worked hand in hand with the Government of Manitoba in getting the province vaccinated against COVID-19 by scheduling callers for vaccination and COVID-19 Testing appointments respectively.
- Provided assistance to callers regarding Immunization Cards and Immunization Records.
- Maintained up-to-date knowledge of service changes while doing the job.
- Communicated professionally and effectively with colleagues, freelancers and clients.
- Exhibited a high level of organization with respect to Customer’s personal information and personal health information details respectively.
Junior School Support Counselor
Grandmates Secondary School
04.2017 - 07.2019
- Provided regular support services to the school teachers and counselor.
- Guided the students on choice of subjects for the senior school based on assessed areas of interest.
- Provided support to students experiencing various forms of mental health distress.
- Guided students in other aspects of their personal and social lives, not pertaining to academics.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg, MB02.2024
Skills
- Top Notch Skills in Oral and Written Communication
- Client Data Confidentiality
- Strong Planning, Organization, Investigation and Multi-tasking skills
- Active listening
- Ability to type 50WPM with above 95% accuracy
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Fast learning ability
- Analytical and Creative Problem Solving
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Calm and Professional Under Pressure
Timeline
Technical Support Representative
Concentrix
05.2023 - Current
Technical Support Representative
Transcom
06.2022 - 04.2023
Customer Service Representative
247 Intouch
05.2020 - 03.2022
Junior School Support Counselor
Grandmates Secondary School
04.2017 - 07.2019
Bachelor of Arts - Psychology
University of Manitoba
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