JUSTER ALOR ABAKPA
Balls Creek,NS
Summary
Experienced Customer Service Representative with over 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
ELLIOS BEAUTY LOUNGE
12.2020 - 12.2023
- Restocking the shelves when Items are running low
- Processing payment using cash registers and debit/credit machine
- Directed customers to the right aisle to shop for their needs
- Maintained positive business and customer relationships
- Making product suggestions according to the needs of the customers
- Preparing and submitting weekly inventory to the management
- Supervised cleanliness and maintenance of the store daily
- Received clothing items delivery and confirm 100% accuracy of both order and invoice.
Customer Service Representative
TEMEDIE & Co
01.2015 - 12.2020
- Performed approximately 40 In-bound collections call to clients regarding company’s products and services
- Resolving complaints or problems, responding to enquiries by phone, emails and providing technical assistance
- Explaining and providing information about programs, services and company’s product
- Collected prompt and accurate customer feedback
- Other duties as assigned by management
- Conducted bi-monthly training and meetings using Microsoft Teams and Outlook for development.
Know Your Customer (KYC Agent)
AIRTEL NIGERIA
10.2010 - 11.2013
- Registration of 100-150 network sim cards during activation jobs and due follow up to ensure working sims
- Handled customers daily requests, giving detailed, friendly and polite service to ensure customers retention and satisfaction
- Takes ownership and accountability for the resolution of issues and concerns from the first point of contact
- Responded to emails, calls and customers’ queries by providing consistent and high-quality service within established benchmarks contributing to achievement of service levels.
- Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities
- Preparation of accurate report of incidents, activities, interactions with customer into the database
- Always remained courteous and calm to attend to organization and customers’ requests
- Memorized company’s products and services including new changes in the financial system
- Learned how to use process maker and information system for customer satisfaction
- Worked with a group of 10 employees to develop a more efficient innovative method for handling customer request
- Supervision of new colleagues to ensure customer’s sim registration is done with no Error.
Education
Baccalaureate - Hospitality Tourism Management
Sydney, Canada
Nova Scotia12.2026
Barrister at Law - LL. B
Kogi State University
Kogi, Nigeria11.2014
Skills
- Passionate and problem-solving Customer data maintenance officer with over 3 years’ experience in customer service
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities Committed to maintaining professional relationships to increase profitability and drive business results
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty
- Strong organizational skills, creative problem solver with apt attention to detail
- A self-starter with the ability to work with no supervision and meet deadlines
- Ability to work well under pressure in a fast-paced environment
- Highly motivated individual who is eager to learn and grow
- Able to effectively communicate with team members and pass relevant messages across
- Excellent verbal and written communication skills
- Proficient with Microsoft office packages, Microsoft Excel, Teams and Outlook
Certification
- Food Handlers Certificate (The Chartered Institute of Bankers of Nigeria), 2024-
- CPR, 2024-2026
References
Available on request
Languages
English
Full Professional
Timeline
Sales Representative
ELLIOS BEAUTY LOUNGE
12.2020 - 12.2023
Customer Service Representative
TEMEDIE & Co
01.2015 - 12.2020
Know Your Customer (KYC Agent)
AIRTEL NIGERIA
10.2010 - 11.2013
Baccalaureate - Hospitality Tourism Management
Sydney, Canada
Barrister at Law - LL. B
Kogi State University
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