Nicole Matejuk

Floor sales including merchandise placement, setting up promotional displays, assisting customers with book selection and order pick ups. Recommend book choices to customers based on personal knowledge. Cashing out customers utilizing POS system including interact transactions, returns and exchanges. Inventory receiving, distribution and order picking for store pick-up. Providing overall customer service to ensure client satisfaction.

Inspected the kayaks before customer use, ensuring all safety measures are met along with the safety of the customers. Kept sight of customers while on the water while being prepared for any disruptions to occur. Arranged schedules for customer activities in an organized and logical manner. Presented orientations and safety measures to all customers at two locations.

Ensuring camper safety by enforcing camp rules, supervising group activities and responding promptly to incidents or concerns. Acted as a positive role model, demonstrating strong leadership skills. Ensured seamless transitions between activities by excellent time management skills. Developed strong relationships with co-counselors that resulted in flawless teamwork during challenging situations or emergencies.

Includes telephone answering, redirecting calls in a professional and timely manner, answering customer enquiries, mailing/emailing customer statements (including relevant invoice copies) and other administrative tasks as assigned by either the Office or Accounting Managers. Filing, copying, data collection/entry and e-mail correspondence with both customers and vendors.