Dhruvkumar Raval
Halifax,NS
Summary
Highly qualified Assistant Housekeeping Manager with 3 years of valuable hospitality experience. Hands-on manager and team leader dedicated to delivering high-quality and efficient housekeeping operations to meet all guest needs. Possessing first aid certification and actively involved as a member of the Joint Occupational Health and Safety Community (JOHSC), ensuring a safe and secure environment for both staff and guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Atlantica Hotel
11.2023 - Current
- Supervising a team of 35 team member to make sure everyday duties are finished
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
Housekeeping supervisor
Atlantica hotel halifax
01.2023 - 10.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping room attendant
Holiday Inn
09.2021 - 12.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping Houseperson
Algonquin resort (Marriott)
05.2021 - 08.2021
- Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Stocking all the housekeeping closets
- Making sure all the hallways are up to the mark
- Helping guest with their request
Education
Bachelor’s in Hospitality and Tourism Management - Hospitality And Tourism Management
Cape Breton University
Sydney, NS12.2023
Skills
- Opera PMS expertise
- First Aid Training
- Scheduling Staff
- Health and safety
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Performance Management
- Budget Control
- Computer Skills
References
- Alona Rudenko - Rooms Division Manager - Atlantica Hotel Halifax - (506) 897-3875
- Sochima Duruzoechi - Housekeeping Manager - Atlantica Hotel Halifax - (902) 441-8865
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- CPR/AED Certification
- WHIMS
- Food Handler certificate - FS1
Timeline
Assistant Housekeeping Manager
Atlantica Hotel
11.2023 - Current
Housekeeping supervisor
Atlantica hotel halifax
01.2023 - 10.2023
Housekeeping room attendant
Holiday Inn
09.2021 - 12.2022
Housekeeping Houseperson
Algonquin resort (Marriott)
05.2021 - 08.2021
Bachelor’s in Hospitality and Tourism Management - Hospitality And Tourism Management
Cape Breton University
- CPR/AED Certification
- WHIMS
- Food Handler certificate - FS1
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