Shanitta Downey
Dartmouth,NS
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Atlantica Hotel
2018.03 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Room Attendant
Marriott Harbourfront Hotel
2013.07 - 2018.02
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Handled requests for extra linens, toiletries and other supplies.
Education
GED -
NSCC
Dartmouth, NS06.2015
GED -
Dartmouth High School
Dartmouth, NS06.2001
Skills
- Customer Relationship Management
- Guest Relations
- Payroll Administration
- Daily Facility Operations
- Inventory Restocking
- Staff Training
- Room Turnover
- Quality Improvement
- Daily Progress Reports
- Team Guidance and Motivation
Languages
Timeline
Housekeeping Supervisor
Atlantica Hotel
2018.03 - Current
Room Attendant
Marriott Harbourfront Hotel
2013.07 - 2018.02
GED -
NSCC
GED -
Dartmouth High School
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