Dhruval Patel
9 Gary Avenue, Hamilton,ON
Summary
Dedicated individual with a comprehensive background in pharmacy operations and customer service. Holds a Bachelor of Pharmacy degree and a Postgraduate Diploma in Health Care Administration. Brings a strong foundation to the table. Experience in prescription processing and inventory management, coupled with proficiency in pharmacy software such as Kroll and Propel Rx, honed through volunteering opportunities. Consistently demonstrates ability to provide exceptional customer service while ensuring compliance with regulatory standards. Seeking to leverage expertise in a dynamic pharmacy setting to enhance patient care.
Overview
2
2
years of professional experience
Work History
Volunteer- Pharmacy Assistant
Wellkare Downtown Pharmacy & Clinic
07.2024 - Current
- Dispels preparation, Prescription Processing.
- Learning inventory software Kroll.
- Attending customer queries, providing smooth customer service, and assisting Pharmacists in packaging drugs.
- Narcotics and cytotoxic drug handling.
- Patient data entry and prescription filling.
- Delivering exceptional customer service through active listening skills and addressing concerns promptly.
- Supporting operations with filing, copying and faxing.
- Keeping pharmacy counter and related areas clean, neat and organized.
Volunteer
Rexall Drugstore
05.2024 - 07.2024
- Used strong interpersonal communication skills to convey information to others.
- I learned various features of the inventory software PropelRx.
- Maintained clean, neat, and operational facilities to serve program needs.
- Performed narcotics counting and handling under the supervision of a pharmacist, Medicine Packaging, OTC enquiries, and Phone inquiries
- Done prescription filling accurately with name, Address, DOB, Allergies, 3rd party information.
Pharmacist
Apollo Pharmacy
07.2022 - 03.2023
- Processed and filled prescription orders effectively and accurately
- Patient counselling and solved dosage, frequency, and possible drug interaction queries
- Assisted in maintaining the inventory and ordering the supplies
- Adept in utilizing pharmacy software for streamlined operations
- Experienced in narcotics management with a keen understanding of regulations
Education
Post-Degree Certificate - Health Care Administration And Service Management
Conestoga College
Kitchener, ON08.2024
Bachelor of Science - Pharmacy
Gujarat Technological University
Gujarat, India. 06.2022
Skills
- Attention to Detail
- Verbal and written communication
- Team Player
- Multitasking
- Pharmaceutical Terminology
- Computer Literacy
- Patient Data Entry
- Pharmacy Software Kroll (TELUS HEALTH)
- Propel Rx (McKesson)
- Customer Service
- OTC duties
- Stocking shelves
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Volunteer- Pharmacy Assistant
Wellkare Downtown Pharmacy & Clinic
07.2024 - Current
Volunteer
Rexall Drugstore
05.2024 - 07.2024
Pharmacist
Apollo Pharmacy
07.2022 - 03.2023
Post-Degree Certificate - Health Care Administration And Service Management
Conestoga College
Bachelor of Science - Pharmacy
Gujarat Technological University
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