Summary
Overview
Work History
Education
Skills
Skillprofile
Timeline
Generic

Dhawal Radadiya

Edmonton,Canada

Summary

Ambitious and responsible worker eager to begin an entry- level position where I can utilize my organizational and time-management skills to help better the company.

Diligent Pharmacy Assistant with proven background in supporting pharmacists in daily operations. Efficiently handled prescription processing and customer inquiries, ensuring smooth workflow. Demonstrated strong organizational skills and attention to detail while maintaining inventory and assisting with administrative tasks.

Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrates exceptional teamwork, reliability, and adaptability in fast-paced environments. Known for strong communication, organizational skills, and commitment to achieving results.

Overview

13
13
years of professional experience

Work History

Head Pharmacy Assistant

Shoppers Drug Mart
04.2022 - Current
  • Kept pharmacy organized and managed inventory, by doing the DCR, DCI, DCN, DCV store supplies.
  • Running the CPAK and store level batches and keeping them organized, converting patients into blister packs with every opportunity possible.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Assistant- Relief Shifts

Shoppers Drug Mart
08.2017 - Current
  • Have been doing relief at multiple stores across Edmonton
  • Sdm #2440 Hamptons been doing relief every saturdays and when needed.
  • Sdm #328 Century park, Sdm #2469 Heritage village, Sdm#2370 Oxford park, Sdm #2374 Eaux Claires- have been doing relief on week days consistently since september 2024
  • Did relief shifts across Winnipeg at multiple SDM stores
  • Sdm #538, #551, #553, #2501, #537, #2419, #542

Pharmacy Assistant to Head Pharmacy Assistant

Shoppers Drug Mart
08.2016 - 04.2022
  • Collaborated within a team to fill up to 350-400 prescriptions per day in a fast-paced environment
  • Processed, made and maintained over 25 patient’s compliance packs per week
  • Assisted pharmacist in counting and reporting Narcotics and controlled substance’s overages and shortages to Health Canada
  • Processing returns of ordering errors through DC, Mcksson
  • Maintaining Outbox by performing it every week
  • Compounding multiple medications as suspensions and capsules
  • Performing One Box Returns for expired and recalled medications to stericycle
  • Successfully managed pharmacy assistant team in a highly professional and Fast-paced environment while meeting strict timelines
  • Strictly maintained customer and patient confidentiality
  • Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
  • Maintained proper compliance logs for all actions and orders
  • Communicated directly with doctors’ offices via telephone, fax, and email
  • Provided friendly customer service at prescription drop-off and pick-up counters
  • Verified patient data and billing information
  • Ordered drugs, received drugs including Narcotics, and managed pharmacy inventory (DCV, DCR, DCI, DCN with pharmacist intervention)
  • Communicate with all customers and staff in a pleasant and professional manner
  • Maintain updated records such as pharmacy files, patient profiles, charge system files, inventories, and or controlled drug registries

Pharmacy Assistant

Shoppers Drug Mart
03.2015 - 07.2016

Cashier

Husky gas station
08.2013 - 04.2016
  • Customer service representative

Cashier

Husky Gas station
09.2011 - 08.2013

Education

Bachelor of Science - Microbiology Major

University of Manitoba
Winnipeg, MB
07.2019

Associates degree - sciences (University Transfer)

College of New Caledonia
04.2016

High School with Dogwood diploma -

Prince George Secondary School
04.2013

Skills

  • Health Watch
  • MMS
  • Communication skills
  • Telephone etiquette
  • Processing
  • Compliance pack patients
  • Compounding medications
  • Leadership skills
  • Quality work under time constraints
  • Interpersonal skills
  • Relationship building skills
  • Computer programs
  • MS Word
  • Excel
  • PowerPoint
  • Training
  • Quick learning
  • Self-motivation

Skillprofile

  • Highly skilled in old Health Watch, New Health Watch, and MMS.
  • Excellent communication skills.
  • Professional telephone etiquette.
  • Extremely efficient at Processing, making and maintaining compliance pack patients.
  • Sound knowledge in compounding multiple medications.
  • Exceptional leadership skills developed through work experience.
  • Produce quality work even when under tight time constraints.
  • Interpersonal and relationship building skills.
  • Proficient and familiar with different computer programs, including MS Word, Excel, PowerPoint.
  • Experienced with training people of all skill levels.
  • Ability to learn quickly and self-motivate.

Timeline

Head Pharmacy Assistant

Shoppers Drug Mart
04.2022 - Current

Pharmacy Assistant- Relief Shifts

Shoppers Drug Mart
08.2017 - Current

Pharmacy Assistant to Head Pharmacy Assistant

Shoppers Drug Mart
08.2016 - 04.2022

Pharmacy Assistant

Shoppers Drug Mart
03.2015 - 07.2016

Cashier

Husky gas station
08.2013 - 04.2016

Cashier

Husky Gas station
09.2011 - 08.2013

Associates degree - sciences (University Transfer)

College of New Caledonia

High School with Dogwood diploma -

Prince George Secondary School

Bachelor of Science - Microbiology Major

University of Manitoba
Dhawal Radadiya