Summary
Overview
Work History
Education
Skills
Community Service & Volunteer Work
References
Timeline
Generic

Angela Labossiere

Kelowna,Canada

Summary

Dedicated professional with over 13 years of experience delivering exceptional customer care in healthcare and retail settings. Known for building strong, trusting relationships with patients, coworkers, and healthcare professionals. Skilled at multitasking in high-pressure environments while maintaining a calm and compassionate approach. A reliable team player who brings a positive attitude, strong communication skills, and a genuine passion for helping people feel supported and cared for.

Overview

18
18
years of professional experience

Work History

Head Pharmacy Assistant

Shoppers Simply Pharmacy (Permanently Closing September 2025)
09.2017 - Current
  • Greeted customers and responded to questions with friendly, knowledgeable assistance
  • Processed and counted prescriptions accurately, ensuring compliance with pharmacy regulations and guidelines
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times
  • General OTC enquires from patients and referral to Pharmacist when required
  • Conducted monthly audits of narcotic inventory.
  • Prepared monthly financial statements for patients.
  • Assemble medications in blister packs
  • Trained new staff members on procedures, systems, and customer service best practices
  • Answered telephones and provided information about order status, store hours and pharmacy procedures
  • Maintained cleanliness and order in the pharmacy
  • Collaborated with insurance representatives to process claims efficiently
  • Processed payments for prescriptions and accurately completed cash and credit card transactions
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Managed paperwork for administrative tasks
  • Entered and maintained accurate records
  • Coordinated vaccination appointment schedules

Marina Store Clerk (Student Summer Months)

Scotties Marina
05.2015 - 08.2017
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Addressed unexpected issues promptly
  • Monitored store cleanliness and organization, maintaining a welcoming environment for shoppers.
  • Trained staff
  • Landscaping and garden upkeep
  • Creel Survey (Contract with BC Hydro)


Cashier/Pharmacy Assistant

Shoppers Simply Pharmacy
09.2012 - 08.2017
  • Assisted in managing customer service operations.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Coordinated drug and merchandise procurement.
  • Assists the Registered Pharmacist in providing and dispensing medication
  • Prepares prescriptions by retrieving, counting, pouring, weighing, measuring, and mixing the medications
  • Operated PacMed machine efficiently.
  • Assembled medication blister packs.

Cashier/Merchandiser

Shoppers Drug Mart
09.2012 - 08.2014
  • Processes purchases through cash register to compute final cost.
  • Handles transactions for goods purchased and provides assistance to customers in finding items.
  • Ensured orderly presentation of merchandise through effective clean-up and stocking.
  • Delivered exceptional support to ensure customer satisfaction.

Courtesy Clerk

Canada Safeway
04.2010 - 08.2012
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Responsible for overseeing self serve checkouts
  • Answering and directing phone calls
  • Offer carry-out service
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Product facing
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Child Minder

Robson Community School
12.2007 - 12.2009
  • Provide care and education to children while maintaining a fun and safe environment

Education

Associate of Science -

Okanagan College
Kelowna, BC
04.2017

General Studies -

Selkirk College
Castlegar, BC
06.2014

High School - undefined

Stanley Humphries Secondary School
Castlegar, BC
06.2012

Skills

  • Experienced in client relations
  • Possess excellent communication and interpersonal skills
  • Detail-oriented accuracy
  • Computer and technical literacy
  • Proficient in independent and team-based work
  • Familiarity with drug/medical terminology
  • Strong organizational and time management skills

Community Service & Volunteer Work

Castlegar Interact Club (September 2008-2010)

• Garbage clean up

• Undertake activities to enhance leadership skills, help the community, and expand knowledge

• Set up/take down tables and serve dinner at events

• Organize a variety of events and activities


Kootenay Family Place (April-June 2012):

• Organize activities and games for children to play

• Cook healthy snacks and lunch

• Child mind while parents are in session

• Sanitize toys


Kootenay Society for Community Living (July-August 2016)

• Encourage and support individuals with developmental disabilities to participate in community programs and events

• Supporting individuals to develop and practice life skills

References

Suzy Klein, Pharmacy Manager (778)215-0680

Barry Goughnour, Retired Pharmacist (778)478-3915

Michele Dawson, Former Pharmacy Manager (250)304-7586


Timeline

Head Pharmacy Assistant

Shoppers Simply Pharmacy (Permanently Closing September 2025)
09.2017 - Current

Marina Store Clerk (Student Summer Months)

Scotties Marina
05.2015 - 08.2017

Cashier/Pharmacy Assistant

Shoppers Simply Pharmacy
09.2012 - 08.2017

Cashier/Merchandiser

Shoppers Drug Mart
09.2012 - 08.2014

Courtesy Clerk

Canada Safeway
04.2010 - 08.2012

Child Minder

Robson Community School
12.2007 - 12.2009

High School - undefined

Stanley Humphries Secondary School

Associate of Science -

Okanagan College

General Studies -

Selkirk College

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Angela Labossiere