Devanshu Kalra
Toronto,ON
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food and beverage service, providing quality products to customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Lucky Clover Irish Pub
2021.06 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Floor Supervisor
Club Peopl
2019.02 - 2021.05
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Bartender
Andaz Delhi By Hyatt
2016.09 - 2018.04
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Internship
Taj Group Of Hotels
2014.07 - 2014.10
- Trained in all 4 core departments of the hotel - Front Office, Food and Beverage Service, Housekeeping and Food Production.
- Learnt to maintain and implement SOPs established by the company.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
Education
DEC - Tourism And Hotel Management
LaSalle College
Montreal, QC06.2021
Bachelor of Science - Hospitality And Tourism Operations Management
Delhi Institute of Hotel Management
New Delhi, India07.2016
Skills
- Culinary Arts Education
- Profit and Loss Reporting
- Staff Scheduling
- Organization and Prioritization
- Employee Schedule Management
- Labor and Food Cost Control
- Staff Development Talent
- Front of House Management
Certification
Smart Serve
Wines and Spirits, WSET - Level 2
Timeline
Restaurant Manager
Lucky Clover Irish Pub
2021.06 - Current
Floor Supervisor
Club Peopl
2019.02 - 2021.05
Bartender
Andaz Delhi By Hyatt
2016.09 - 2018.04
Internship
Taj Group Of Hotels
2014.07 - 2014.10
DEC - Tourism And Hotel Management
LaSalle College
Bachelor of Science - Hospitality And Tourism Operations Management
Delhi Institute of Hotel Management
Smart Serve
Wines and Spirits, WSET - Level 2
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