Summary
Overview
Work History
Education
Skills
Timeline
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Dev Sheth

ON

Summary

Detail-oriented Data Analyst with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments—diligent worker with strong communication and task prioritization skills.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Concentrix
02.2023 - 11.2023
  • Improved customer satisfaction by addressing and resolving home improvement concerns promptly and professionally.
  • Enhanced client relationships by providing tailored advice on suitable contractors for their specific needs.
  • Collaborated with team members to develop strategies for improving overall service quality and customer retention rates.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Data Analyst

KK Logistics
11.2020 - 03.2021
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Streamlined data processing for faster results by implementing advanced analytics tools.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.

Data Analyst Intern

Cleantech Industry Resources
05.2020 - 10.2020
  • Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
  • Designed interactive dashboards for stakeholders, simplifying the interpretation of complex data sets and facilitating communication between departments.
  • Optimized SQL queries for faster processing times, increasing overall productivity within the team.
  • Enhanced model accuracy by implementing machine learning algorithms in Python for predictive analytics.
  • Developed custom data visualization tools in Python, facilitating effective communication of complex findings to stakeholders.
  • Designed and implemented ETL pipelines using Python libraries, ensuring timely and accurate data availability for analysis.

Call Center Representative

Gujarat State Cooperative Bank
09.2019 - 02.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Software And Information Testing -

Fanshawe College
London, ON
08.2021

Bachelors - Computer Science

GLS University
Gujarat,India
06.2020

Skills

  • Attention to detail
  • Customer engagement and problem resolution
  • Administrative procedures
  • Data analysis and database entry
  • Proficient in Power BI
  • Strong communication skills
  • Clerical Support
  • Complaint Handling
  • Application support
  • Performance Testing
  • Software Installation
  • Strong Organization
  • Instruction following
  • Escalation management

Timeline

Technical Support Representative

Concentrix
02.2023 - 11.2023

Data Analyst

KK Logistics
11.2020 - 03.2021

Data Analyst Intern

Cleantech Industry Resources
05.2020 - 10.2020

Call Center Representative

Gujarat State Cooperative Bank
09.2019 - 02.2020

Software And Information Testing -

Fanshawe College

Bachelors - Computer Science

GLS University

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Dev Sheth