Video Editing
Ericson Yan
Data Analyst
Edmonton,AB
Summary
Entry-level data analytics professional; currently completing the Google Data Analytics Professional Certificate. Graduated with a major in Computing Science and a minor in Psychology from University of Alberta. Excellent knowledge and skill with various tools used for data analysis, including but not limited to SQL, Tableau, R, Python, Sheets and Excel. Capable of strong analytical, organizational, and communication skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Technical Support Representative
Sutherland
Edmonton, AB
04.2022 - 08.2022
- Collaborated with supervisors to escalate and address technicians inquiries or technical issues efficiently.
- Identified and resolved diverse range of technical issues across multiple systems and applications for technicians and end-users across various time zones.
- Documented support interactions for future reference along with any further actions required
- Ensured client confidentiality by following company protocol and federal regulations.
Host
Louis Vuitton
Edmonton, AB
10.2021 - 01.2022
- Guided clients in and out of store while managing a waitlist to ensure efficient flow of foot traffic
- Communicated with clients to understand their needs and wants to ensure client satisfaction
- Supported fellow co-workers in other departments wherever necessary to obtain efficient workflow
- Worked independently with minimal supervision.
Education
Data Analytics Profession Certificate -
Google
Coursera 09.2022 - Current
Bachelor of Science - Computing Science
University of Alberta
Edmonton, AB 09.2016 - 04.2021
Skills
Attention to detail
undefinedInterests
Reading
Travel
Video Games
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Data Analytics Profession Certificate -
Google
09.2022 - Current
Technical Support Representative
Sutherland
04.2022 - 08.2022
Host
Louis Vuitton
10.2021 - 01.2022
Bachelor of Science - Computing Science
University of Alberta
09.2016 - 04.2021
Similar Profiles
VIGNESH RAJAN MVIGNESH RAJAN M
Senior Infrastructure Engineer at SutherLandSenior Infrastructure Engineer at SutherLand
Rhianhnon ScottRhianhnon Scott
Team Manager at SutherlandTeam Manager at Sutherland
Srijan KhuranaSrijan Khurana
SOFTWARE ENGINEER at SUTHERLANDSOFTWARE ENGINEER at SUTHERLAND
AARSHDEEP BHULLARAARSHDEEP BHULLAR
Account Management at SutherlandAccount Management at Sutherland
Keisha MavungaKeisha Mavunga
Brand Associate at Banana RepublicBrand Associate at Banana Republic