Denise Maegan Masadao
London
Summary
Empathetic Personal Support Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital, long term care and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
7
7
years of professional experience
Work History
Personal Support Worker
LHSC
06.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Home Support Worker
ParaMed Home Health Care
01.2022 - 10.2023
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
Housekeeper
Sodexo
06.2022 - 09.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Cashier
Miniso
09.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
TeleTech Sta. Rosa
04.2017 - 04.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Graduate Certificate - Personal Support Worker
Fanshawe College
London, ON04.2023
Graduate Certificate - General Arts And Science
Fanshawe College
London, ON04.2022
Graduate Certificate - Culinary Arts And Baking And Pastry
Global Academy
Philippines05.2020
High School Diploma -
Holy Spirit Academy of Malolos
Philippines03.2013
Skills
- Privacy and Confidentiality
- Meal Preparation
- Patient Care
- Healthcare documentation
- Multitasking and Organization
- Microsoft Outlook
- Microsoft Office Suite
- Effective Communication
- Team Collaboration
- Organizational Skills
- Multitasking Abilities
- Fluent Bilingualism
Languages
English
Native or Bilingual
Timeline
Personal Support Worker
LHSC
06.2023 - Current
Housekeeper
Sodexo
06.2022 - 09.2022
Home Support Worker
ParaMed Home Health Care
01.2022 - 10.2023
Cashier
Miniso
09.2021 - 12.2021
Customer Service Representative
TeleTech Sta. Rosa
04.2017 - 04.2020
Graduate Certificate - Personal Support Worker
Fanshawe College
Graduate Certificate - General Arts And Science
Fanshawe College
Graduate Certificate - Culinary Arts And Baking And Pastry
Global Academy
High School Diploma -
Holy Spirit Academy of Malolos
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