Denise Rodriguez
Torrance
Summary
Dedicated and experienced customer service professional with over 10 years of experience in high-volume, fast-paced environments. Skilled in handling inbound communication, resolving customer issues, and navigating multiple systems. Recognized for a proactive approach, clear communication, and ability to multitask efficiently. Seeking to bring a solution focused mindset to AAA's Member Services team.
Overview
15
15
years of professional experience
Work History
Order Desk Representative
San Antonio Winery
09.2020 - Current
- Manage inbound calls and email communication regarding customer accounts and orders
- Provide personalized solutions and resolve issues using independent judgement
- Accurately enter and process orders in ERP (Sage X3) while multitasking across systems
- Communicate clearly and empathetically with clients in a fast-paced setting
- Collaborate with teams to ensure timely shipments and billing accuracy
Data Entry Associate
Place Stores / Retail Fashion Outlet
11.2015 - 09.2020
- Compiled and organized high-volume product listings for online platforms (Amazon, eBay, Poshmark)
- Supported customer service, shipping, and receiving departments
- Trained new team members in internal systems and photography equipment
- Adapted quickly to changing priorities and met high-volume listing goals daily
Senior Sales Associate
Old Navy
11.2010 - 11.2015
- Handled in-person customer service, returns, and transactions efficiently
- Trained and mentored new cashiers
- Ensured accurate cash management and POS operations
- Resolved customer complaints with professionalism and empathy
- Met or exceeded sales objectives on consistent basis to drive company growth.
Education
Lawndale High School
Lawndale06-2010
Skills
- Inbounds Call Handling
- Order Processing & Issue Resolution
- Sage X3 / ERP & CRM software / Microsoft Office / Excel
- Fast & Accurate Typing (60WPM)
- Multitasking & Real Time System Navigation
- Customer Communication (Phone, Email, Chat)
- Problems Solving in Non-Scripted Environments
- Friendly, Can-Do Attitude
- Data Entry & Documentation Accuracy
Timeline
Order Desk Representative
San Antonio Winery
09.2020 - Current
Data Entry Associate
Place Stores / Retail Fashion Outlet
11.2015 - 09.2020
Senior Sales Associate
Old Navy
11.2010 - 11.2015
Lawndale High School
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