Order Desk/Senior Customer Service Representative
Western Pacific Tile
Anaheim
01.2025 - 02.2025
- Provided product information and answered questions regarding features, pricing plans.
- Responded promptly to inquiries from customers about products or services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided technical support to customers via phone, email and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified trends in customer issues and provided recommendations for resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders through shipping companies' websites until they reached their destination.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
