Denise Olver
Nanaimo,BC
Summary
Experienced, customer-focused, and solution-driven individual adept at cultivating enduring relationships with diverse stakeholders by addressing their needs and advancing business objectives. Committed to promptly resolving customer concerns and facilitating seamless client-solution alignment to drive internal revenue growth.
Demonstrates reliability and a steadfast dedication to nurturing stakeholder connections. Proficient in material resource planning, organization, and procedural execution. Motivated and goal-oriented, consistently meeting corporate deadlines.
Efficient and dependable, skilled in managing concurrent priorities with a positive demeanor. Willing to assume additional responsibilities to support team objectives."
Overview
9
9
years of professional experience
Work History
Office Manager
Canem Systems Ltd.
09.2022 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Purchaser
Canem Systems Ltd
09.2018 - 09.2022
- Checked items received against items ordered by verifying receipts.
- Researched suppliers based on availability, quality, selection, and price.
- Computed and created purchase orders in SAP to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained complete documentation and records of all purchasing activities.
- Adjusted procedures to maximize department effectiveness.
- Assessed areas of service concern and developed improvement plans.
- Performed monthly reconciliation of open purchasing orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Reduced order processing time by streamlining purchasing processes and documentation.
Inside Sales Representative
Acklands Grainger
06.2017 - 08.2018
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Created and updated customer accounts with relevant information.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Set up new accounts, established customer credit, and set up payment methods.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Inside Sales Supervisor
Acklands Grainger
12.2016 - 06.2017
- Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
- Oversaw team for 8 Suncor Base Plant Tool Cribs (inside sales representatives) and led staff to exceed sales goals.
- Developed comprehensive training program for new hires and provided informative onboarding materials.
- Updated accounts and maintained long-term relationships with clients.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Coordinated activities and projects to plan sales department operations and meet timelines.
Inside Sales Representative
Acklands Grainger
09.2014 - 12.2016
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Created and updated customer accounts with relevant information.
- Set up new accounts, established customer credit, and set up payment methods.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Education
Master of Arts - Masters in Human Kinetics, Sports Management
University of Ottawa
Ottawa, ON2011
Bachelor of Arts - Recreation And Leisure Studies
University of Ottawa
Ottawa, ON2007
Skills
- Purchase Order Reconciliation
- Ordering and Purchasing
- Administrative Management
- Supply Chain Management
- Accounts Payable and Accounts Receivable
- Supplier Relations
- Subcontractor Relations
- Schedule Management
- Material and Equipment Scheduling
- Project Management
- Procedure Development
- Problem Identification
Timeline
Office Manager
Canem Systems Ltd.
09.2022 - Current
Purchaser
Canem Systems Ltd
09.2018 - 09.2022
Inside Sales Representative
Acklands Grainger
06.2017 - 08.2018
Inside Sales Supervisor
Acklands Grainger
12.2016 - 06.2017
Inside Sales Representative
Acklands Grainger
09.2014 - 12.2016
Master of Arts - Masters in Human Kinetics, Sports Management
University of Ottawa
Bachelor of Arts - Recreation And Leisure Studies
University of Ottawa
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